Housekeeping Manager - Residences

Housekeeping Manager - Residences

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land : Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsins natural beauty and away from the demands of daily life.

Position Summary :

The Housekeeping Manager - Residences is essential in overseeing the daily operations of the Housekeeping Department, ensuring the facility remains clean, safe, and comfortable for all guests. This role plays a key part in maintaining high standards of cleanliness and service, working closely with the Director of Housekeeping to ensure the property meets its quality and guest satisfaction goals.

Primary Duties and Responsibilities :

• Train, supervise, and develop housekeeping staff to ensure high standards of cleanliness and efficiency.
• Plan and delegate daily workload assignments for housekeeping staff.
• Ensuring all homes get properly inspected prior to guest or homeowner arrivals.
• Bi-weekly audit of the homes for maintenance issues, amenities, and cleanliness.
• Responsible for ensuring new residences are fully stocked, set up, and ready for new homeowners.
• Maintain cleanliness of guest rooms and public areas, ensuring they meet company standards.
• Bi-weekly meetings with the Homeowner / Residences team.
• Ensure all staff adhere to housekeeping policies and safety / sanitation procedures.
• Recommend cost-effective solutions while ensuring quality and consistency of work.
• Respond to guest complaints and inquiries in a professional and timely manner.
• Assist in hiring, training, evaluating, retaining, and managing performance of housekeeping staff.
• Support waste management, recycling, and environmental safety initiatives.
• Educate staff on company policies, procedures, and safety guidelines.
• Manage inventory, ordering, and stocking of supplies to prevent shortages or excess.
• Process and track maintenance requests.
• Coordinate assignments for special cleaning projects.
• Inspect guest rooms and public areas to ensure they meet Sand Valleys standards of cleanliness.
• Maintain effective communication with other departments as needed.
• Assign non-accommodation cleaning tasks as required.
• Motivate and engage the housekeeping team, ensuring a positive and productive work environment.
• Fill in for various housekeeping positions (inspector, public area attendant, houseman, housekeeper) as needed.
• Assist with scheduling and payroll management for housekeeping staff.
• Perform other duties as needed and assigned.

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Classification :

Sand Valley LLC is an Equal Opportunity Employer