Job Description
Job Description
Join the T-Mychals Darrington Agency, LLC, a distinguished insurance agency in Toledo, Ohio, dedicated to delivering exceptional service to our valued clients.
At T-Mychals Darrington, we prioritize building strong professional relationships, knowing they are key to our collective success.
Your expertise and commitment will help uphold our high standards of client care and satisfaction.
We are currently seeking a skilled and empathetic Customer Service Representative to join our dynamic team. As the first point of contact, you will assist clients with inquiries, address concerns, handle policy change requests, and ensure their experience with our agency is exceptional.
You will also maintain in-depth knowledge of our products and services, actively identify cross-sell opportunities, and collaborate closely with sales specialists to help the agency owner achieve service goals.
If you are customer-oriented, detail-focused, and thrive in a fast-paced environment where your contributions are recognized, we invite you to explore a rewarding career with the T-Mychals Darrington Agency, LLC.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Evenings Off
Mon-Fri Schedule
Hands on Training
Weekly, Monthly, Annual Bonuses
Life Insurance
Responsibilities
Cultivating Client Relationships
Delivers personalized, professional customer service by building trust and strong relationships.
Customer Service
Assists customers with product inquiries, recommends additional services, follow up to ensure customer satisfaction, and resolve any concerns.
Policy and Account Management
Processes account and policy updates
Liaison
Guides customers through claims, ensuring they connect with the right department and follow up on their needs.
Appointment Scheduling
Schedule appointments with existing or prospective customers.
Email Correspondence
Check and respond to team emails daily, completing agency requests promptly.
Payment Handling
Process checks / money orders and support banking activities.
Event Coordination
Assists with set up and execution of agency events.
Professional Development
Continuously enhance expertise in insurance, including industry trends, products, underwriting, sales techniques, customer service, and technology.
Requirements
Licensing
- Active Ohio Property, Casualty, & Life License required.
- Valid U.S. driver's license required.
Education / Experience
High school diploma or previous customer service experience, preferably in the insurance industry.
Interpersonal Skills
Excellent communication and customer service skills.
Problem Solving
Ability to handle challenging situations with empathy and professionalism.
Technology
Proficiency in PC software applications (Microsoft Office Suite, Internet Explorer, Excel).
Driven
Self-motivated with a passion for helping others and helping the team achieve sales targets.
Team Player
Collaborative mindset with a willingness to support team members.
Professionalism
- Maintain a high level of professionalism and integrity in all interactions.
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