As a Field Service Technician you will play a crucial role in ensuring the optimal performance and reliability of our advanced fruit sorting machinery.
Operating within a dynamic and customer-focused environment, you will be responsible for installing, maintaining, troubleshooting, and repairing our cutting-edge sorting equipment at customer sites.
This role demands a blend of technical expertise, mechanical aptitude, problem-solving skills, and exceptional customer service.
Duties and Responsibilities :
- Installation and Commissioning :
- Execute on-site installation of fruit sorting equipment, ensuring proper setup and functionality.
- Conduct comprehensive commissioning tests to validate equipment performance.
- Maintenance and Repairs :
- Perform routine maintenance on sorting machines to prevent downtime and ensure long-term reliability.
- Diagnose and troubleshoot technical issues, implementing timely and effective solutions.
- Execute repairs and replace faulty components to restore equipment to optimal condition.
- Customer Training :
- Provide comprehensive training to customers on equipment operation and routine maintenance procedures.
- Offer guidance on best practices for maximizing sorting efficiency and minimizing disruptions.
- Documentation :
- Maintain accurate records of all service activities, including installation, maintenance, and repairs.
- Generate detailed reports for customers and internal teams, documenting findings and recommendations.
- Remote Support :
- Utilize remote monitoring tools to assess equipment performance and troubleshoot issues remotely.
- Collaborate with customers via phone or online platforms to guide them through problem resolution.
- Continuous Improvement :
- Collaborate with engineering teams to provide feedback on equipment performance and contribute to product improvement.
- Stay updated on industry trends and advancements to enhance technical knowledge and skills.
Skills and Qualifications :
- Electrical Skills :
- Proficient in reading and interpreting electrical schematics.
- Ability to troubleshoot and repair electrical systems, including PLCs and control panels.
- Mechanical Aptitude :
- Strong understanding of mechanical systems and components.
- Experience in diagnosing and repairing mechanical issues in industrial machinery.
- Technical Competence :
- Knowledge of automation systems and sensors used in sorting equipment.
- Familiarity with pneumatic systems and their integration with machinery.
- Customer Service :
- Excellent communication and interpersonal skills.
- Ability to provide clear and concise instructions to customers and team members.
- Analytical Thinking :
- Strong problem-solving skills and the ability to think critically under pressure.
- Detail-oriented with a focus on identifying root causes of issues.
- Adaptability :
- Willingness to travel frequently to customer sites.
- Ability to work independently and adapt to varying work environments.
- Team Collaboration :
- Collaborate effectively with cross-functional teams, including engineering and customer support.
- Share insights and contribute to the overall improvement of products and services.
7 hours ago