Job Responsibilities
The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System.
Other responsibilities include :
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all shift work has been completed as outlined on shift checklist
- Respond to guest inquiries, concerns and complaints as needed
- Communicate to all departments as needed
- Answer phones and place reservations
- Balance cash drawers and record receipts
- Email shift report to all team members
Benefits
- Family Focused Culture
- Development and Promotion Opportunities
- Competitive Pay
- Health, Vision, Dental and Supplemental Insurance
- Paid Vacation and Holiday Pay
- 401k
- $250 Signing Bonus
- Uncapped Employee Referral Program
About Tara and Uncompromised Hospitality
Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at.
We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission.
Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization.
That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization.
Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.
As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.
Guest Services Agent
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendl...
Guest Service Agent (Part Time) - Hampton Inn Salisbury
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would be responsible for greeting and registering guests an...
Guest Service Agent - AM and PM
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Service the shoppe and the pour by ensuring gue...
Guest Services Agent - Up To $600 Sign On Bonus!
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Guest Services Agent - Up to $600 Sign on Bonus!**. La Quinta by Wyndham is now seeking ...
Guest Service Agents - Hilton Wilmington/christiana Hotel
You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions, check cashing, safety boxes, etc. Previous hotel Guest Service experience a plus. If you want to be part of a team that ...
Guest Service Agent| Part- time | Weekends | Holidays
Sign- on Bonus * the Stateview Hotel is seeking Guest Service Agents for this incredible hotel. The Guest Service Agent will: Greet customers immediately with a friendly and sincere welcome. Complete the registration process by inputting and retrieving information with routine difficulty from a comp...
Guest Service Agent
Job title: Guest Service Agent. Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume. Resolve guest complaints, ensuring guest satisfaction. Consistently update front desk communication/guest service log. ...
Guest Service Agent| Full time | Weekends | Holidays
Full-time the Stateview Hotel is seeking Guest Service Agents for this incredible hotel. The Guest Service Agent will: Greet customers immediately with a friendly and sincere welcome. Complete the registration process by inputting and retrieving information with routine difficulty from a computer sy...
Animal Care Receptionist - Guest Service Agent
Are you a compassionate and dedicated individual with a knack for providing exceptional service? We're seeking an Animal Care Receptionist - Guest Service Agent who can bring enthusiasm and essential work to our team. Animal Care Receptionist - Guest Service Agent. YOUR DAY-TO-DAY AS AN ANIMAL CARE ...
Guest Service Agent
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Guest...