Responsibilities
Provides excellent customer service to internal and external stakeholders :
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved
Facilitates communication between internal and external customers
Reports job status details to appropriate personnel as needed
Monitors various reports to ensure process adherence to achieve customer-related goals.
Provides feedback to supervision for coaching opportunities.
Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations
Executes customer contracts for Distribution facilities.
Audits work performed to ensure customer is billed accurately and timely.
Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings / meeting coordination etc.
Cost Management
Verifies and applies correct general ledger accounting in all work related applications and functions.
Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
Reconciles work order materials, labor, and equipment to represent actual field construction.
Resolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting
Audits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.
Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skillset.
Obtains approvals, calculates costs and generates invoices for, property damage claims, and miscellaneous costs.
Reliability
Prepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management tools.
Updates storm resource tracking and outage management tools during storm restoration.
Supports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications.
EE Engagement / Event-free Operations
Supports Human Performance safety culture through active participation in event-free meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Basic / Required Qualifications
Work Management Specialist II
High School / GED degree
2 years related work experience
Sr Work Management Specialist
High School / GED degree
5 years related work experience
Desired Qualifications
Accounts payable experience
Experience in construction field
Administrative experience
Contract administration experience
Working knowledge of Microsoft Office Software
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments, processes, and policies
Knowledge of Customer Delivery Operations processes
Knowledge of Maximo
Previous customer service experience & demonstrates excellent customer service skills
Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision
Working Conditions
Hybrid Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Tuesday, September 24, 2024
All job postings expire at 12 : 01 AM on the posting expiration date.
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