Hospitality Director

As a hospitality director, your role will be pivotal in overseeing all aspects of our hospitality services, including taproom and restaurant operations, customer engagement, employee management, successful social media and marketing initiatives and the overall success of each of our taproom locations.

You will lead a team of hospitality staff, providing guidance, training and support to ensure exceptional service delivery.

As this is a team-oriented, customer-focused role in the brewery service industry, we’re looking for candidates with strong leadership abilities, excellent communication skills and a passion for providing outstanding customer service.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Objectives of this role

• Overseeing day-to-day operations of our hospitality establishments (kitchen and taproom) and ensuring the highest level of guest satisfaction and service standards.
• Managing and supervising staff, including recruitment, training and performance evaluation.
• Coordinating with various departments, such as logistics, creative, marketing, business operations, brewery, and BOH to ensure seamless operations.
• Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.
• Monitoring financial performance, managing budgets and identifying strategies to maximize revenue and profitability.
• Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptly and satisfactorily.

Your tasks

• Supervise and manage all aspects of the hospitality department, including taproom (FOH) and kitchen (BOH) operations.
• Ensure a high level of customer service by leading and motivating the team, setting performance expectations and providing ongoing training and development.
• Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
• Collaborate with other departments to ensure seamless coordination and delivery of services to guests.
• Coordinate events reservations and optimize occupancy rates, maximizing revenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality and maintenance of all areas of the location.
• Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Required skills and qualifications

• Bachelor’s degree in hospitality management, restaurant administration or a related field.
• 5+ years of experience in hospitality management.
• Knowledge of hospitality industry trends and best practices.
• Proficiency in hospitality management systems, reservation software, Google Office suite, GoTab, 7Shifts, Square and other relevant applications.
• A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
• Strong leadership and organizational skills to manage a diverse team and ensure smooth operations.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
• Ability to multitask, prioritize and work under pressure in a fast-paced environment.

Job Type : Full-time

Pay : $100,000.00 - $130,000.00 per year

Work Location : In person

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