Customer Service Representative
Job Title : Customer Service Representative (Order Entry Expert)
Location : Remote - Support in EST time
Duration : 3 Months
Pay Rate : $20-22 / hr
Job Description :
This role is not your typical Customer-facing position. Closer to a data entry position that supports the customer service team.
Provide premium customer service experienc e through professional, timely, and accurate communication and a proactive approach.
Answer in- coming emails and calls from customer service team, account team members, and internal partners.
Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
Proactively address issues through problem-solving, collaboration, and escalation.
Required 1+ years of SAP / CRP Knowledge
Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
Business Intelligence (BI) System experience nice to have
Order Book management nice to have
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