Product Analyst - Platforms and Tools (Hybrid or Remote)

Responsibilities

In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users.

You will also facilitatemunication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms.

With your acute investigation, troubleshooting andmunication skills, you will be championing support best practices and improving our user's experience.

Some of your areas of ownership will include :

Platforms and Tools (Kanban Team) :

• Support our customers on the requests raised by them on our ticketing platform - Service Now
• Troubleshoot and service customer requests focusing on maximum customer satisfaction
• Liaison with end customer to Support and advance tools adoption.
• Share knowledge with peers and foster a cohesive self-organized team environment
• Provide feedback to help the Business and Development teams to create high-value products
• Escalates and tracks issues with appropriate levels within the team
• Build a deep understanding of the solutions delivered on both platforms to understand utility from our users / customers perspective
• Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools

pensation / Benefits Information : (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to basepensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

What We're Looking For :

Basic Qualifications :

• Bachelor's degree in Business, Technology, Engineering or related area
• 0-3 years of relevant work experience with Web based Applications
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
• Excellentmunication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
• Open to working flexible hours as per business needs

Preferred Qualifications :

• SAFe or Agile Certification
• Prior experience managing a low code platform
• Experience with AWS Systems and Services
• Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and / or Agile
• Execution tools like Azure DevOps (Microsoft tool)

Right to Work Requirements :

This role is limited to persons with indefinite right to work in the United States.

Return to Work :

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

What's In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the rightbination can unlock possibility and change the world.

Our world is in transition and getting moreplex by the day. We push past expected observations and seek out new levels of understanding so that we can helppanies,ernments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We'remitted to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

• Health & Wellness : Health care coverage designed for the mind and body.
• Flexible Downtime : Generous time off helps keep you energized for your time on.
• Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future : Secure your financial future throughpetitive pay, retirement planning, a continuing education program with apany-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit : / / spgbenefits / benefit-summaries

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.

Ourmitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve themunities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Only electronic job submissions will be considered for employment.

If you need an amodation during the application process due to a disability, please send an email to : EEOpliance@spglobal and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster / / dol / ofccp / regspliance / posters / pdf / describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Job ID : 303965

Posted On : 2024-07-06

Location : Charlottesville, Virginia, United States

Job ID 303965