SERVICE MANAGER

Department : Service

FLSA Status : Exempt

Job Status : Full Time

Reports To : General Manager

Pay Range : $87,949.95 - $134,337.30 Annually

POSITION SUMMARY

Manage all aspects of service department and uphold customer service standards, quality standards in accordance with company policy.

ESSENTIAL FUNCTIONS

• Coordinate activities of workers in one or more service department of automobile and accessories sales / service establishment.
• Assist sales personnel in adjusting customers' service complaints.
• Management of department employees-hire, transfer, discharge workers. Develop and implement training for department personnel.
• Direct activities of workers engaged in testing new equipment and recommend purchase or rejection of equipment.
• Determine work standards and evaluate workers' performance.
• May handle claims regarding defective factory work quality.
• My determine need and cost of automobile repair.
• Insure that subordinates conform to the company's policy on non-discrimination and harassment and personally conform to those policies.
• Work in a cooperative and professional manner with all personnel.
• Treat all members of the public in a courteous and non-discriminatory manner, and maintain a professional demeanor while on the job.
• Perform other tasks as assigned.
• Report any violation of the harassment / non-discrimination policies to management.
• Monitor compliance to company safety notices.
• Test driving new, used or customer's automobiles as required.
• Strive to obtain superior customer satisfaction ratings including customer follow through.
• Possible chemical exposure as regular part of the job. (a) A limited number of chemicals are used on occasion as a normal part of the job.

b) In order to recognize and protect him / herself from chemicals in the workplace the employee will attend training in company's hazard communication program (worker's right to know), utilize chemical inventory list, utilize material safety data sheet (MSDS), and utilize required personal protective equipment at all times.

EQUIPMENT / MACHINERY USED

Computers, calculators, phones, pencils, pens, erasers.

SKILLS &ABILITIES

Computer Skills

Basic computer knowledge and usage skills

Equipment / Tools Used

Phones, computers, typewriters, fax machine, photocopy equipment, calculator / adding machine, staplers, pencils, pens, erasers, letter openers, scissors, stamps, and rulers.

Other Requirements

Special working conditions such as overtime, or as-needed work. Ability to pass a pre-employment drug screen.

Other Physical Requirements

Vision (Near, Distance, Peripheral)

Sense of Sound (Average)

Sense of Touch

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Notice to all applicants : All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.