Field Service Technician II - Raleigh, NC

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company owned medical equipment.

In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products.

This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24 / 7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

This is a full-time on-site position where the candidate will be reporting to Duke University Hospital.

What You'll Be Doing :

Safety

• Attend monthly safety meetings.
• Demonstrate a proactive approach to safety awareness and compliance.
• Optimally complete all required safety and compliance learning modules on a timely basis.
• Complete medical testing in a timely manner.
• Sustain a clean and safe work environment, including 5S activities.
• Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck.
• Identify safety concerns and correct as vital.
• Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures.

Repair & Maintenance

• Performs complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements.
• Performs electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products.
• Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently.
• Assess assigned products and prepare written estimates for repairs.
• Use of sophisticated test equipment for products assigned.
• Generate service revenue and complete activities required under service contract.
• Ability to perform routine cleaning & maintenance procedures on various medical products.
• Ability to perform pre installation maintenance, including preventive maintenance’ (PM) and between patient inspection’ (BPI) and modification procedures on various medical products, unassisted, to include :
• Ability to visually, audibly, and manually inspect medical products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
• Ability to apply the appropriate tools in making required adjustments and repairs.
• Ability to supervise the readings of electronic meters and gauges.
• Ability to perform sweeping, mopping, and all other general housekeeping duties.

Delivery & Removal

• Ability to load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques.
• Ability to move and maneuver Baxter products within Baxter service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques.
• Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques.
• Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle.
• Ability to assist nursing staff in transferring patients from existing beds onto Baxter products or interim stretchers.

Flexibility

• Ability to provide on-call coverage, up to 24 / 7 basis including weekends and holidays, which may require customer account visits.
• Ability to adapt to a constantly evolving daily schedule of activities.
• Ability to exercise good judgment in order to plan and coordinate effectively to satisfy customer demands.
• Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II.

Recordkeeping

• Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.
• Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Baxter products.
• Ability to navigate various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet, and other applications to obtain and enter information.

Complete data analysis and interpretation as required.

Present & Train

• Ability to conduct effective, oral presentations of information to customers and co workers to conduct :
• In-services training sessions to hospital staff and caregivers
• Product demonstrations
• Participation in team meetings
• Feedback of field activities
• Cross training of coworkers to complete both service center and field functions

What You'll Bring :

• High School Diploma or GED required
• Applicable technical or trade school training preferred
• 2+ years working with medical devices in a hands-on environment required
• Experience working with FDA-supervised products preferred
• Previous driving / delivery experience preferred
• Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
• Valid driver’s license and driving record that meets company and state requirement
• Ability to acquire and maintain a DOT physical card required
• Schedule flexibility / on-call
• Occasional overnight travel may be required
• Occasional overtime required
• Good written and verbal communication skills
• Ability to work independently
• Ability to lead time effectively
• Ability to resolve conflict
• Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
• Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
• Basic mathematical skills related to calculating / analyzing weights and measures, volume, distance, etc.

Physical requirements :

NOTE : The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is driven that the physical requirement is a crucial job function and the applicant is unable to perform such function with or without reasonable accommodation

• Please refer to the Physical Demands Supplement for complete physical requirements of this position
• The noise level in the work environment is usually moderate.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.

Gloves supplied include both latex and non-latex materials.

• Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
• Must follow Baxter infection control policies.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.

To that end, this position has a base salary range of $49,600 to $68,200. The above range represents the expected base salary range for this position.

The actual salary may vary based upon several factors including, but not limited to, relevant skills / experience, time in the role, business line, and geographic / office location.