Automotive Apprentice Service Advisor - Fowler Kia Longmont

Job Details

Automotive Apprentice Service Advisor Fowler Kia Longmont

If you can make customers feel welcome and confident that their needs are being met, then Fowler may be your next career home.

Fowler Kia Longmont is searching for an Apprentice Service Advisor someone who is equally as comfortable greeting customers as they are scheduling appointments, shuttling vehicles and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Attitude is everything greet service department customers promptly and courteously.
• Calls to schedule special order parts appointments.
• Schedule and file claims for glass claims.
• Operate customer shuttle and Service Porter work load for moving and locating service vehicles as needed.
• Develop skills as an advisor and work Saturday business.
• Assist with writing shop purchase orders and used car repair orders.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Handles telephone inquiries regarding appointments and work in process.
• Report any customer concerns to Service Manager.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;
• and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Compensation

$20.00 - $22.00 per clock hour

What We Offer

Perks & Benefits

Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave.

Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.