Scheduling Coordinator

Job Description

Job Description

Salary : DOE

One Stop Pool Pros Inc. stands as a nationally recognized leader in commercial swimming pool and aquatic facility management.

We pride ourselves on fostering a collaborative and growth-oriented work environment. With over four decades of operational excellence, our team of aquatic experts has played a pivotal role in shaping industry standards within the realm of aquatics.

As we continue to expand our operations, we are seeking a highly motivated and detail-oriented individual to join our team as a Permit Specialist.

Dive into Excellence with One Stop Pool Pros Inc."

Job Overview :

As a Scheduling Coordinator, you will play a pivotal role in ensuring the seamless execution of service and repairs for our commercial pool and aquatic facility clients.

Your responsibilities will include coordinating service requests, scheduling repairs, communicating with clients and technicians, and maintaining accurate records of all service activities.

This role requires excellent organizational skills, effective communication, and a commitment to delivering exceptional customer service.

Key Responsibilities :

Service Request Coordination :

• Receive and assess service requests from clients.
• Prioritize and coordinate service appointments based on urgency and client needs.

Scheduling and Dispatch :

• Efficiently schedule technicians for service and repairs.
• Coordinate with field technicians to ensure timely dispatch and completion of tasks.

Client Communication :

• Communicate with clients to confirm service appointments and provide updates.
• Address client inquiries and concerns promptly and professionally.

Record Keeping :

• Maintain accurate and detailed records of service / repair requests, appointments, and completed repairs.
• Update and manage the service / repairs database to track all service-related activities.
• Manage route efficiencies through designated portal, Oracle NetSuite.

Team Collaboration :

• Collaborate with the service and repairs team to ensure effective communication and coordination.
• Provide support to technicians in the field, addressing any challenges that may arise.

Quality Assurance :

• Conduct follow-up calls with clients to ensure satisfaction after service or repairs.
• Monitor and report on the quality and efficiency of service operations.

Qualifications :

• Proven experience in service coordination or a related field.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficient in using scheduling and database software.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work in a fast-paced and dynamic environment.
• Experience with Oracle Netsuite is a plus

Compensation : Commensurate with Experience

Employment Type : FULL TIME

Vacation Pay, Sick Pay

One Stop Pool Pros, Inc. is an Equal Opportunity Employer

This role demands a keen eye for detail, a commitment to quality, and the ability to work effectively within a team. If you possess the required experience and skills, we invite you to apply and be part of our dynamic team dedicated to delivering excellence in fiberglass applications.

Equal Opportunity Employment :

One Stop Pool Pros Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more information about Equal Opportunity Employment, please visit the U.S. Department of Labor's website at https : / / www.

dol.gov / general / topic / discrimination (https : / / www.dol.gov / general / topic / discrimination).

At One Stop Pool Pros Inc., we value a drug-free workplace and are committed to providing a safe and inclusive work environment.

Our comprehensive benefits plan is designed to support the well-being and financial stability of our team members.

Apply today to become a part of a thriving company where your expertise will be valued and rewarded.

Interested candidates are encouraged to submit their resume along with a cover letter