Lead Sales & Customer Service Representative

Job Description

Job Description

Join the Club Pilates Boulder County Team

Are you a positive and energetic person who has a passion for the health and wellness of your community? Are you a sales and customer service professional who is eager to grow your career within the fitness industry?

If so, you would be an amazing fit for the community at Club Pilates!

The mission of Club Pilates is to improve the health of the community by making world-class Pilates accessible to everyone! We do this through our 3 Core Values of Community, Collaboration, & Customer Service .

We are looking for a positive and energetic Lead Sales & Customer Service Representative to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day.

We are a growing company that has 3 locations in Boulder County and are looking for people to grow their careers with us.

Sales Team Lead Responsibilities :

• Be the go-to for the team and members for daily studio sales and customer service operations
• Answer detailed member agreement and invoice questions (from members and other sales team members)
• Ensure the team is following procedures and best practices
• Lead team to achieve monthly sales and retention goals
• Maintain and ensure compliance with the cleaning schedule
• Organize retail and maintain inventory order requests
• Organize team and member events

Personal Sales and Customer Service Responsibilities :

• Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
• Complete prospect and member communication tasks (via text / phone) and diligently track within POS database system (ClubReady)
• Create and maintain a welcoming, positive, and fun studio environment
• Provide the highest level of hospitality and customer service to members, prospective clients
• Independently make decisions related to high-level customer service
• Maintain product knowledge for all promotions, memberships, pricing, etc.
• Establish relationships with prospects and members to meet individual needs
• Perform all operational studio duties : completing daily tasks, check-in members, register new clients, answer and returning all incoming calls and emails
• Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
• Ability to multi-task, be a problem solver, and come up with quick solutions
• Energetic, happy, people-person
• Be enthusiastic and passionate about Club Pilates

Requirements :

• Excellent sales, communication, and customer service skills required
• Ability to multi-task and follow a structured communication sales process
• Excellent computer skills and ability to learn the Club Ready point of sale software system
• Goal-oriented with an ability to lead team to meet / exceed membership goals
• Communicate professionally and effectively to clients and colleagues
• Excellent public speaking skills and comfort speaking in front of groups
• Contains self-initiative to jump in wherever is necessary
• Availability to work nights and weekends
• Ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift and move 10 lbs

Compensation & Perks :

• $16 - $30 / hr (total compensation)
• Monthly bonus opportunities based on performance
• Commission paid on individual sales
• Best-in-class retirement savings with 1 : 1 company match up to 4%
• Free Unlimited Club Pilates membership to 3 Boulder County studios
• Health Insurance through United Healthcare for full-time team members
• Unlimited opportunities for growth including additional sales & management careers

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