Position Responsibilities
- Provide premier customer service to lenders, borrowers, other Northmarq staff, and outside vendors.
- Review Salesforce for expected loans closing and ensure data is accurate.
- Obtain loan documents after closing within the expected time frames to ensure accurate setup.
- Review loan documentation and accurately setup loan terms into the loan servicing system.
- Analyze data and process, locate, and correct inconsistencies to ensure no impact to others.
- Navigate the specific nuances of each individual lender.
- Plan and schedule own workload to meet deadlines.
- Assist in the boarding of mass transfer-in loans.
- Aid in new hire and department wide trainings.
- Monitor and process emails from group / shared email inbox.
- Growth mindset, with a desire to continuously learn new skills.
- Create strong foundation of commercial loan servicing knowledge.
- Provide general operational support to other areas.
- Perform other reasonable tasks / projects, as assigned.
What We're Looking For :
- Bachelor’s degree preferred; or applicable business experience.
- 2-3 years of related office experience. Background in commercial lender, servicing, or real estate, preferred.
- Working knowledge of Microsoft Office software, including Excel and Word.
- Working knowledge of Salesforce, preferred.
- Demonstrated ability to work under pressure; plan, set and adhere to time constraints
- Ability to prioritize and meet deadlines
- Effective written and verbal communication
- Strong organizational skills
- Problem-solving skills to reflect level of responsibilities
- Effective customer service skills
- Attention to detail and accuracy required
- Ability to work independently and within a team, with minimal supervision
- Ability to maintain sensitive and confidential information
Northmarq offers a highly competitive benefits package including : medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!
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