CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative
Los Angeles Metropolitan Area 4 weeks ago Be among the first 25 applicants
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This range is provided by BAI Connect. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$16.00 / hr - $17.00 / hr Who We Are :
BAI Connect, www.baiconnect.com, recognizes that the answers to many of the challenges we face in todays fast-paced world.
Providing top-tier internet, by leveraging the ever-changing technology, BAI Connect promises to provide not only High Speed signal, but also High Speed service.
We are all now connected by the Internet, like neurons in a giant brain. Stephen Hawking*
If you are looking for a challenging opportunity that will ignite your passion for designing, connecting and maintaining cool and innovative services, are exceptionally creative, are a great problem solver and can make things happen - apply today!
THIS IS A FULL TIME - COMPLETELY REMOTE OPPORTUNITY!!
Los Angeles - Seattle - Texas - Las Vegas - San Diego - Let's Connect!
Your Mission :
Contact potential customers by phone and email to sell, upsell and set up BAI Connect services, including but not limited to Internet, Video and Phone Services
Gather and organize new potential customer information in CRM
Maintain clear and detailed notes on all sales efforts in CRM
Educate prospective customers on all communication services offered, and close sales
Create and send accurate orders to customers based on services sold
Sell, schedule, and confirm installation appointments for all processed sales and services / products
Assist on special projects for the company as needed or as designated by leadership
Follow up and communicate with inbound leads and customer communication, as designated by management
Process DIRECTV orders in DIRECTV order processing system(s)
Track all leads, sales, quotes, orders, to make sure customers completed all required steps needed to confirm service appointments and install services
Build and develop a follow-up pipeline of potential and prospective customers
Actively follow-up by phone and e-mail to pitch and sell communication services
Contacting existing customers by phone or e-mail to upsell or provide information on new / additional services
Assist with targeted outbound call campaigns and follow-up with assigned prospects to sell, up-sell, or provide additional information on available communication services and promotions
Send service information, or customer education materials to customers via e-mail
Assist with retention efforts to deter disconnect / termination requests that are not related to a customer moving out of a property serviced by the property or serviceable area
Provide excellent and professional customer service to all customers and high-end clientele
Complete required training programs for new services / products as designated by company leadership
Outside sales visits to customer sites or events organized by team or the company as needed
Assist with billing and technical support questions from customers as needed
What You Bring :
Must have strong written and verbal communication skills
Must demonstrate excellent time-management skills
Strong and Professional Customer Service and Sales skills
Ability to monitor the results of multiple assignments and projects
Experience taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required; being proactive
Experience establishing action plans for oneself and others to ensure tasks and projects are completed on time.
Ability to schedule Technicians to install and / or setup services for Residential customers
1-2 years minimum Customer Experience or Sales experienced preferred
Bachelors Degree preferred but not required
Must be legally authorized to work in the United States
BAI Connect is an Equal Opportunity Employer; employment with BAI Connect is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.*
Job function
Customer Service and Information Technology Turn on job alerts Customer Service Representative in Los Angeles Metropolitan Area
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BAI Connect Los Angeles Metropolitan Area
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