The primary purpose of this role is to grow spend of underserved or inactive Pro customers who are currently not assigned to assigned to outside reps or pro-desk associates.
This will be accomplished by building relationships with Pro customers and leveraging opportunities to deploy product and account management solutions, resulting in sales gains.
Also responsible for generating new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via telephone, e-mail, and written and faxed correspondence.
Essential Functions :
- Drives Pro sales for assigned and prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with customers on a regular basis.
- Conducts virtual customer visits to identify product needs, take orders and work with stores to fulfill the orders.
- Prospects for new customers through phone calls, emails. Analyzes new business opportunities through market research. Serves as the first contact point with prospective customers to generate interest.
- Facilitates the sales through project management, tracking open sales orders, issue resolution, and overall customer service and support.
- Conducts research of pro customer opportunities to find the highest opportunity customers to pursue.
- Works with assigned accounts and pull together all relevant information to create an effective strategy to deploy for their assigned accounts.
- Conducts virtual sales calls each week to review products, production, planning schedules, delivery timing and new product introductions;
ensuring these sales calls are scheduled 1-2 weeks in advance.
- Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups with sales opportunities.
- Uses all relevant selling tools, selling programs and fulfillment channels to bring the most effective solutions that will most benefit their pro customer.
- Documents all customer information and interactions in Salesforce.
- Generates profitable growth thru sales goal attainment.
Minimum Requirements :
- High school diploma or equivalent
- 5 years specialized skills training
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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