Department :
37322 Aurora St. Lukes Medical Center - Administration : Oncology Clinic
Status : Part time
Part time
Benefits Eligible : Hou rs Per Week :
Hou rs Per Week :
Schedule Details / Additional Information :
Clinic hours are Monday - Friday 8am -5pm. No weekends or holidays. Floating mainly to Burlington, Racine, and Kenosha Oncology Clinics, at times floating to Greater Milwaukee Oncology Clinics.
Major Responsibilities :
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances;
posts payments and updates demographic and insurance information; obtains prior authorizations when needed.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.
e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.).
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.
- Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include : arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends.
- Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff.
Licensure, Registration, and / or Certification Required :
None Required.
Education Required :
High School Graduate.
Experience Required :
Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception.
Knowledge, Skills & Abilities Required :
- Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.
- Training or experience in keyboarding / data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions :
- Exposed to normal medical office environment, may be exposed to potentially ill patients.
- Must be able to sit for extended periods of time.
- Operates all equipment necessary to perform the job.
Patient Service Representative Float - Advocate Aurora Marinette
Patient Service Representative Float - Advocate Aurora Marinette **Patient Service Representative Float Advocate Aurora Marinette**. Yes * Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all n...
Patient Services Representative
ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Greet patients as they arrive and leave ...
Customer Service Representative - Patient Registration
Customer Service Representative. Here's what you can expect working in Patient Registration (Customer Service):. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. You should feel ...
Patient Service Representative
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. Gr...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic a...
Patient Service Representative Patient Access
Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if c...
Patient Admissions Representative/Rehab Aide - Float
Responsible for patient care under the direct supervision of a Physical/Occupational Therapist, Registered Nurse or Master’s-prepared Exercise Physiologist. Responsible for the timely, complete, and accurate registration process of patients while meeting payor requirements. Manages telephone calls a...
Float Patient Access Representative I (F)-PRN
Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and c...
Patient Services Representative
BayCare Clinic Eye Specialists is looking for a Patient Services Representative to join our team in Green Bay, WI. Come work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our...
Patient Service Representative, Full Time
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. Patient Service Repre...