- Customer Service / Fully Remote - Anywhere in U.S. / Up to $61K per year / Health, dental & vision / PTO / 401K match - As a Customer Support Specialist you'll : Answer and triage incoming Support tickets, aiming for a team average Time to Resolution under 48 hours and First Response Time under 1 hour;
- Escalate urgent requests or technical issues for quick resolution; Assist new users on Provi by completing their account setup and responding to their questions with an eye for customer satisfaction;
Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service...Hiring Fast >
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