Vice President, Merchant Experience Product Manager - Offers & Shopping

Job Description

Offers & Shopping is dedicated to leading measurable outcomes for brands and real benefits for our customers. Our ad solutions leverage our strong merchant relationships, our 65mm customer base, and industry leading customer insights to find, attract, and engage intended audiences throughout their shopping journeys.

As a Vice President, Merchant Experience Product Manager within Offers & Shopping, you will be responsible to build the product vision, construct a roadmap for the various capabilities for a high-growth business case for the card-linked-offers platform, and successfully implement all of these capabilities while balancing the security, controls and governance / regulatory requirements.

Together with an amazing team of Data Scientists, Engineers and Marketing / Sales stakeholders you will help define and deliver capabilities and functionality for the Ad Server platform.

Job responsibilities

• Identify the needs of our stakeholders and develop an executable roadmap to deliver them in a complex and highly matrixed environment
• Define components and capabilities of Ad Servers for segment creation, identity graph, forecasting / event prediction, Catalog, Ad decisioning, Reporting, optimize ad serving, etc.
• Manage a wide set of stakeholders from business, product, sales, architecture, engineering, and controls to identify the best solutions
• Work alongside Architecture and Engineering to define and develop advanced Ad Server capabilities
• Work with Data Use Council, Model Governance, and Product cabinet to design and implement solutions that abide by JPMorganChase governance, regulatory and contractual obligations
• Partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements

Required qualifications, capabilities, and skills

• 5+ years of Product Management experience within a marketing, advertising or technology team
• Experience in product development, technology, or consulting position with exposure to rigorous and large-scale program implementations and product management
• Subject matter expertise in defining and using ad server technology
• Experience in identifying and addressing program execution needs in a fast-paced environment with a high degree of ownership and accountability, while working on multiple priorities across a complex organization with multiple stakeholders
• Ability to partner directly with data science teams and technology scrum teams to translate product requirements into user stories for estimation and delivery
• Outstanding written and verbal communication skills. Ability to clearly articulate product vision, strategy and requirements to engineering, product and senior stakeholders and partners
• Ability to build durable relationships, influence without authority, sell concepts internally, and actively manage decision-making across organizations
• Experience with Agile methodology and best practices and ability to adapt Agile tools (e.g., Jira and Jira Align) to successfully manage all projects

Preferred qualifications, capabilities, and skills

• Experience in media
• Bachelors degree in relevant field of study
• Experience or high level knowledge of AWS Data Platforms and large data technologies

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.

Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.