Field Technician

Job Description

Job Description

Description :

Join the Virtucom team as an Field Technician and embark on an exciting career where no prior experience is needed! We are a passionate and dedicated group committed to our mission of integrating cutting-edge technology with education.

As Virtucom continues to expand rapidly, both in our region and across the Midwest and Texas, our Install Technicians play a pivotal role in representing the company.

They interact directly with school personnel and are responsible for the setup and configuration of new devices in school districts.

Duties :

• Site Assessment : Evaluate potential installation sites, ensuring optimum configuration and identifying any challenges.
• Equipment Preparation : Unpack, inspect, and prepare equipment for installation, organizing tools and materials efficiently.
• Installation : Ensure equipment is securely and correctly installed according to manufacturer guidelines.
• Configuration : Calibrate and update systems for optimal performance, including necessary software or firmware updates.
• System Testing : Conduct thorough diagnostic tests and troubleshoot any issues to guarantee equipment functionality.
• Client Training : Provide comprehensive training to clients on equipment use, maintenance, and basic troubleshooting.
• Documentation : Maintain detailed records of installations, including equipment details, challenges, and solutions.
• Safety Compliance : Adhere strictly to all safety guidelines and protocols, ensuring a safe work environment.
• Maintenance & Repairs : Conduct routine maintenance checks and respond promptly to assigned repair tickets.
• Continuous Improvement : Stay updated with the latest installation techniques and provide feedback for product and workflow improvements.
• Team Collaboration : Work closely with fellow technicians, sharing insights and assisting with complex issues.
• Inventory Management : Manage tools and spare parts, ensuring their availability and functionality.
• Client Interaction : Coordinate with clients regarding schedules, understand specific requirements, and address any concerns.
• Clean-Up : Guarantee a clean and orderly installation site post-work.
• Reporting : Submit regular reports on activities and provide valuable feedback on client interactions.

Key Qualifications & Skills :

• Physical Endurance : Capable of handling a physically demanding workload and adapting to various on-site conditions.
• Heavy Lifting : Comfortable with lifting and transporting items weighing 50+ pounds routinely.
• Stamina : Ability to stand and remain active for extended periods, especially during demanding projects.
• Team Player : Efficient in both independent and collaborative settings to achieve shift goals and project objectives.
• Tool Proficiency : Demonstrated experience with essential hand and power tools necessary for installation and setup tasks.
• Organizational Skills : Exhibits meticulous work habits and can coordinate tasks in a structured and systematic manner.
• Desirable Skills : A background in warehouse operations and a fundamental understanding of tech principles are added advantages.
• Clean Driving Record : Holds a valid driver's license with a clean Motor Vehicle Record (MVR).
• Interpersonal Skills : Outstanding customer service skills are crucial, as is the ability to communicate effectively with customers, office staff, managers, and team leaders.

Benefits :

• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401 (k) Retirement Plan with Company Match*
• Medical / Dental / Vision Insurance
• Vacation / Sick / Personal Days when converted to Salary
• Opportunity for Career Advancement with promotion from within
• A+ Certification Reimbursement
• Project+ Certification Reimbursement
• On-site Training

VIRTUCOM

Requirements :

• Background Check : All candidates should be prepared to undergo and pass a comprehensive background check to ensure the safety and integrity of our operations.
• Travel Requirement : Willingness and flexibility to travel across all states in the US with a minimum of 2 weeks' advance notice.

Company Description

Based out of Peachtree Corners, Georgia with locations in Columbus (GA), Chesapeake (VA), Irving (TX) and Chicago (IL), Virtucom is a dynamic and growing company wholly immersed in K-12.

Virtucom specializes in providing support and services to educators and administrators to ensure that the core classroom and student technologies can be meaningfully integrated into the student learning experience.

We are passionate about serving the needs of our customers and communities, while also providing our employees the opportunity to grow with us.

Company Description

Based out of Peachtree Corners, Georgia with locations in Columbus (GA), Chesapeake (VA), Irving (TX) and Chicago (IL), Virtucom is a dynamic and growing company wholly immersed in K-12.

Virtucom specializes in providing support and services to educators and administrators to ensure that the core classroom and student technologies can be meaningfully integrated into the student learning experience.

r n r nWe are passionate about serving the needs of our customers and communities, while also providing our employees the opportunity to grow with us.