Customer Service Representative (CSR)/Dispatch
Job Description
Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers.
Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
- Professional etiquette dealing both in face-to-face communication as well as via telephone and email
- Support launch of customer delivery creation at warehouse
- Communication with both internal and external customers
- Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
- Daily customer order pick creation
- Entry level material planning
- Drive to seek resolution to variances by going to the source
- Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
- Office duties : filing, faxing, scanning
- Maintain and abide by records retention procedures per Central Directives
- Knowledge of what an escalation processes is and reasons
- Ability to problem solve utilizing the 5 Why's or 8D formats
- A team player that can effectively back up others as needed
- Other duties as assigned
This is a 2nd shift position (1 - 9 : 30 w / work flexibility as needed)
Qualifications
- High School Diploma or related discipline preferred
- 3 - 5 years of experience in a warehouse environment required
- Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
- Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
- Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
Additional Information
By choice, we are committed to a diverse workforce EOE / Protected Veteran / Disabled.
Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
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