Job Brief & Preview
In alignment with Metrotainment Cafes Core Values , executes our 4 steps seating sequence with a level of welcoming hospitality that exceeds guest expectations every time and delivers on our Mission Statement to Make All Our Stakeholders Happy .
This is accomplished in the spirit of teamwork & collaboration with attention to the details of service and through self-accountability for providing our intended guest & employee experience.
Specific Duties & Responsibilities
- Ensures that the host stand is stocked and set up to receive guests.
- Maintains all menus in like new condition.
- Maintains cleanliness & organization of lobby / foyer areas
- Always the first to initiate contact with arriving guests with a warm, personalized welcome and eye contact.
- Exercises awareness regarding any special guest needs / seating requirements. (Kid’s Menus, High Chair, Handicap Access Etc.)
- Assists with building tables for large parties.
- Always answers telephone with a smile and uses name in greeting.
- Actively participates in team service by running food and beverages to tables / bar stools
- as directed by management.
- Looks for opportunities to assist other service team members in a pro-active manner.
- Always makes an inquiry regarding their guest’s awareness of our VIP program.
- Utilizes outstanding product knowledge to confidently suggest specific food & beverage items to guests.
- Immediately notifies management of any complaint or issue verbalized by a guest.
- Always thanks departing guests for dining / drinking with us.
- Assists in maintaining restrooms by stocking supplies and ensuring cleanliness.
- Takes & assembles take out and to go-orders as directed by management.
- Accurately completes end of shift cash-out procedures.
- Checks out with Management at conclusion of shift to ensure all duties & sidework have been completed to standard.
- Performs additional tasks & projects as assigned.
Required Competencies, Qualifications & Physical Requirements
- Arrives to work on time, well groomed, in an immaculate uniform, and ready to work.
- Demonstrates a helpful, positive attitude when interacting with fellow employees, management & guests.
- Understands and adheres to all safety, sanitation and administrative procedures.
- Able to effectively speak, read & write in English.
- Meets minimum age and permit requirements for serving alcohol.
- Possess the physical stamina to stand working for up to 10 hours.
- Able to move items up to 50 pounds for distances of up to 25 feet.
- Comfortable working in an environment that may experience significant temperature changes.
This job description is not intended, and should not be construed to be a complete list of all responsibilities, skills, physical efforts, or work conditions associated with the job.
It a realistic preview of the principle job elements essential to performing in the position with competency.
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