Job Description
Job Description
Position Summary
Successful Account Managers are service-oriented team members that meet the needs of each individual client with empathy and a sense of urgency.
Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction.
They must have a relentless approach in delivering white glove customer service, positively represent company core values, work ethic and professional attitude.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
Manage a large client caseload ensuring clients’ needs are met
Initiate and manage successful onboarding of new clients
Negotiate agreements with clients to maximize profits
Review client’s monthly invoices for accuracy
Develop strong professional relationships with clients, stakeholders, leadership and team
Monitor account status on a regular and consistent basis
Collaborate with multiple departments to ensure client’s needs and expectations are met and exceeded
Run ad-hoc reports per client requests
Assist the Account Success Manager with onboarding tasks
Minimum Qualifications (Knowledge, Skills, and Abilities)
Bachelor’s degree in Business Management preferred or equivalent experience
Professional individual with ability to perform independently as well as part of a team
Willingness to learn new systems and applications
Must have excellent communication skills both written and verbal
Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
Able to proactively identify areas of improvement and act appropriately with a sense of urgency
Ability to multi-task, work with multiple team members and manage deadlines
High quality organizational skills; strong attention to detail
Familiarity with CRM or Salesforce
Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
You have an entrepreneurial spirit and the ability to take initiative
Ability to travel up to 20% for conferences, client meetings and events
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodatio
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