Compliance Specialist

Job Description

Job Description

Come join our organization for an exciting new role as our Compliance Specialist! Work in a fun and engaging environment for a company that respects its employees. Apply now!

Compliance Specialist for North End Teleservices :

The Compliance Specialist at North End Teleservices, LLC (NET) is responsible for ensuring the company is complying with both government and commercial regulations, and is tasked with creating and updating NET policies and procedures.

Compliance Specialists are crucial to the integrity of our business. They will assist the organization to ensure all operating procedures comply with relevant laws, regulations and policies.

In addition to being responsible for monitoring and documenting compliance activities, deliver employee training o compliance matters, handling disputes and advising all parties professional records, policies and procedures to ensure NET and their employees comply with laws and regulations established.

This role is imperative for NET to solidify any potential operational and administrative areas of concern for our company to prevent loss of revenue and ensure compliance with all processes and laws.

The NET Compliance Specialist must serve as :

• A catalyst for growth through Risk Management, Governance, and Internal Controls.
• An interface between different NET departments / programs.
• An advisor to the Compliance Supervisor, while successfully interacting with their team to discuss findings, updates, trends, and service improvement opportunities.
• Essential Job Duties :

Creating audit processes and supplemental material utilized for their team to effectively conduct audits and produce quality results.

• Facilitating and assisting with all internal government compliance regulations.
• Regularly reviewing all audit material provided by the Internal Auditors.
• Overseeing cross-functional audit result meetings both in person and virtually.
• Managing all internal Compliance requests
• A reporter of facts which will strengthen NET to run more efficiently and prevent potential loss revenue by identifying areas of concern to their Compliance Manager and team.
• Regularly reviewing and updating internal audits per the established audit scope and objectives.
• Responsible for creating and implementing the Compliance audit processes and developing accurate reporting.
• Perform internal investigations based on high-level findings of the internal audits and send reporting to the Compliance Supervisor
• Protecting company and company assets from liability risks
• Analyzing potential risks to avoid instances of non-compliance
• Reviewing responses to audit findings for completeness and effectiveness.
• Updates job knowledge by participating in and conducting various training and development programs for training procedures and audit purposes.
• Understand the path of risk assessment.
• Accept ownership of new auditing initiatives and enhance the compliance department's effectiveness.
• This position assists with maintaining effective controls and reducing business risks. Many of the assignments and job functions require you to be a self-starter and communicate your concerns immediately to your Compliance Manager.
• This position and the compliance team make the entire organization system and process driven, which is imperative for our success in identifying areas of concern, and trends, and reporting on our findings in a timely manner.
• Completing reporting and analysis data to be shared with all stakeholders through specific protocols defined by your Compliance Leadership and identified processes.
• Skills :

Knowledge and understanding of the NET policy, procedures, and standards in place at NET.

• Assessment techniques of questioning, evaluating, and reporting the data.
• Audit management and auditing skills such as planning, organizing, communicating, and directing questions to the pertinent party.
• The auditor must be detail-oriented, be able to adapt their communication style to the person they are interacting with, must be a self-starter and dependable.
• Excellent computer skills in a Microsoft Windows environment.
• Effective oral and written communication skills.
• This position is required to report only factual statistics removing any personal perceptions.
• Ability to work with various departments and foster teamwork.
• Ability to work independently with minimal supervision.
• Ability to maintain the highly confidential nature of human resources work.
• High school diploma.
• Must be able to pass English grammar and sentence structure competency.
• General education diploma, some college desirable.
• Have experience and working knowledge of the Microsoft Office Suite 365 (PowerPoint, Excel, Word, and Outlook)
• Specific skills for internal auditing are supported by training in :

This position has no supervisory responsibilities.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience :

• High school diploma.
• Proficiency in Microsoft Office programs.
• Proficient verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Attention to detail.
• Must be able to pass English grammar and sentence structure competency.
• General education diploma, some college desirable.
• Have experience and working knowledge of the Microsoft Office Suite 365 (PowerPoint, Excel, Word, and Outlook)
• Attendance and Punctuality :

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

Maintaining regular attendance and punctuality is crucial for this position. Understanding the importance of attendance and showing up for the job every day lays the foundation for our success as a team and your successful career.

Attendance and Punctuality :

Regular attendance and punctuality are vital attributes for all employees and critical for our staff as we are the role models for our organization and future leaders.

It is important for employees to attend work regularly and to arrive at work on time, because failure to do so detrimentally affects employee morale and productivity throughout North End Teleservices, LLC.

This position has no supervisory responsibilities.

DEI Competencies

Diversity equity and inclusion as a leadership competency is a measure of success within NET.

• Cultural competence :
• Understand multiple frameworks, values, and norm.
• Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
• Negotiation : Negotiates and facilitates through cultural differences, conflicts, tensions, or misunderstandings.
• Judgment : Can discern when to inquire, advocate, drive, or resolve more decisively.
• Continuous learning : Commits to continuous learning / improvement in diversity, inclusion, and cultural competence.
• Corporate communications : Acknowledge and addresses possible unfavorable impact.
• Corporate Social Responsibility : Influences media and marketplace via communication and community outreach to competitively position the organization.
• Brand Management : Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to : Enhance the supply chain and Increase market share, revenues, and loyalty.
• External Market Knowledge : Understands and is current on global and local trends / changes and how they inform and influence D&I.
• Supplier Diversity : Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to Enhance the supply chain and Increase market share, revenues, and loyalty.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.