Clinical Customer Service Manager

A company is looking for a Manager, Clinical Customer Service.

Key Responsibilities

Plan, prioritize, coordinate, and monitor departmental activities to ensure efficient service delivery

Manage and train staff, develop programs, and facilitate change within the Customer Service Division

Collaborate with clinical teams and ensure compliance with healthcare regulations and organizational policies

Required Qualifications

Bachelor's degree in Healthcare Administration, Nursing, or a related field, or equivalent experience

Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) certification preferred

Minimum of 3 years of management experience overseeing hiring, training, and performance management

Working knowledge of call center systems and quality performance monitoring methods

Demonstrated ability to analyze work processes and implement changes effectively