What are we looking for in our Customer Service Representative?
Job Description
We are seeking an ideal candidate who can demonstrate the ability to work independently with professionalism, integrity, and dependability.
The candidate should be confident, organized, and know when and how to reach out for assistance. They should have a bias for action and be strongly self-motivated not only to take great care of our customers but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns.
The ideal candidate is supremely internet savvy and has a high technical aptitude when it comes to online tools and research.
Position Details
- Location : Tempe, AZ (hybrid role)
- Schedule : 4-10 hour shifts, with 1 day remote (weekend)
- Payrate : $;
Role Overview This position involves supporting our call center, helping candidates get hired by the company. The role includes removing technical barriers in the hiring process, standardizing candidate messaging, and collecting actionable data on candidate issues.
The candidate will manage internal and external referrals to ensure the best possible experience. Successful applicants will exhibit high levels of communication skills, emotional intelligence, organization, and drive for action.
Key Responsibilities
- Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction.
- Interact with candidates over email, chat, phone, or SMS to handle escalations / referrals.
- Communicate effectively in both verbal and written forms.
- Participate in the continuous improvement of the overall hiring process.
- Manage and own daily tasks from start to finish.
- Perform administrative tasks as necessary.
Basic Qualifications
- Confidence in working with upper-level management on a regular basis.
- Ability to communicate professionally with maturity and self-confidence.
- Over-achiever success in customer obsession, learning fast, problem-solving, and collaboration / teamwork.
- Ability to successfully complete pre-employment assessments and criminal background checks.
- Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet.
- Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs.
- Experience in a fast-paced, customer-oriented environment such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources, or related field.
- High School Diploma or equivalent.
Preferred Qualifications
- 1+ years of experience as a customer service professional (face-to-face interaction and / or call center experience preferred).
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