Medical Assistant Triage Specialist

Job Description

Job Description

Description : Triage Specialist

Triage Specialist

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!

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The position is full time, 40 hours, Monday through Friday 8 : 30am-5pm . No evenings, no weekends, no holidays. The call center is located in Blue Ash, Ohio.

NO WEEKENDS, NO EVENINGS, NO HOLIDAYS

Answering inbound calls from patients wishing to schedule an appointment with a provider, our Triage Specialist will serve as the first point of contact with our patients.

Providing high levels of customer service and respect are essential.

Job Duties :

• Handle incoming patient calls concerning medical concerns and symptoms for providers.
• Talks directly to patients on the telephone and then directs them to emergency rooms (ERs) if needed.
• Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients verbally, by mail, or patient’s portal.
• Consistently shows ability to recognize and deal with priorities.
• Maintains detailed, thorough, and accurate documentation of all phone conversationsin patient’s record
• Demonstrates good judgment and reasoning when investigating and solving problems.
• Demonstrates ability to tactfully handle difficult situations.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Communicates appropriately and tactfully with staff, consultants, patients, and family members.
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history.
• Provides appropriate home health advice to patients who do not need to go directly to the ER.
• Authorize drug refills and provide prescription information to pharmacies per physician’s request
• Perform other duties as assigned

Benefits we offer :

• No nights, weekends or holidays
• 3 weeks PTO
• Bi-weekly payroll
• Medical / dental / vision insurance
• Short-term & long-term disability insurance
• Life and accident insurance
• 401k
• $2000 referral bonus potential

Requirements : Requirements :

Requirements :

• Completion of Medical Assistant program / certificate
• Positive attitude
• Excellent communication skills
• Medical Inbound call-center experience preferred
• Minimum two years customer service experience
• Keen attention to detail
• Adept at Creative problem-solving
• Ability to empathize with patients in need of care
• Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians
• Strong computer and interpersonal skills
• High level of telephone skills with good communication ability
• Strong communication and customer service skills.
• Computer proficiency and prior experience with Electronic Medical Records preferred
• Ability to work in a fast-paced environment, multi-task
2 days ago