SUPPORT SPECIALIST - DATA COMMUNICATIONS, IS CONNECTED & INTELLIGENT SOLUTIONS

Support Specialist - Data Communications, IS Connected & Intelligent Solutions

• 1015 3rd Ave, Seattle, WA 98104, USA
• Full-time

Company Description

We're not in the shipping business; we're in the information business. -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

This support position is a key role on a collaborative project and production support team, which is responsible for the production support of business to business and internal file / data transfer solutions.

These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals.

The support role involves understanding business problems and opportunities while applying technical skills in the support and enhancement of critical production systems.

Data Communications Support communicates with branches around the world, solving dozens of issues on a daily basis. Every day is a new challenge as we work to set up and maintain data connections with our globally distributed trading partners and branches.

We use logic to troubleshoot connection issues, assess underlying infrastructure and evaluate critical data flow dependencies.

It is fast paced, problem management in a 24 / 7 environment. Bring your curiosity and drive for continual learning to support our priority systems.

Qualifications

MINIMUM QUALIFICATIONS

• Exceptional customer service
• Effective verbal and written communication
• Superior organization skills
• Ability to create instructional and technical documentation
• Proven troubleshooting skills

DESIRED QUALIFICATIONS

• Analytical troubleshooting and problem solving of support issues relating to HTTP / S protocols
• Knowledge / experience in managed file transfer protocols (FTP, SFTP, HTTP, AS2)
• Familiarity with Web Services, SOAP or REST calls
• Familiarity with encryption and authentication protocols
• Knowledge / experience with network routing / protocols, firewalls and TCP / IP
• Knowledge / experience with scripting including PowerShell
• Fundamental knowledge of SQL and databases
• Experience with parsing logs and error log research
• Strong data analysis and written communication skills
• Ability to make decisions based on available data
• Strong initiative to quickly learn new skills
• Strong interpersonal skills
• Ability to prioritize and multitask while maintaining deadline constraints
• Ability to work independently as well as within a team
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.

S. work authorization (such as an H-1B visa) for this opportunity.*

Additional Information

Position is full time (40 hours per week) Monday through Friday. We are a business professional attire company.*

Expeditors offers excellent benefits :

• Paid Vacation, Holiday, Sick Time
• Health Plan : Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• All your information will be kept confidential according to EEO guidelines. Successful candidates must pass a background check.*

Job Location

Support Specialist - Data Communications, IS Connected & Intelligent Solutions

• 1015 3rd Ave, Seattle, WA 98104, USA
• Full-time
30+ days ago