Shift Leader
The Shift Leader supervises shifts
and / or work areas in the operation of a Papa John’s restaurant to ensure
high quality products and customer service are delivered to ensure
restaurant profitability. Other responsibilities include the management
of operations including the execution of all Company policies,
procedures, programs and systems. Ensure compliance with all federal,
state and local laws and ethical business practices.
Responsibilities
Adheres
to guidelines, techniques and expectations for each station including,
but not limited to, dough management, accuracy and proper portioning.
Performs assigned work station duties such as making quality products,
follows all product preparations procedures and maintains established
product holding times. Consistently contributes to achieving the
Company’s product goal. Commits to meeting the needs and expectations of
the restaurant’s customers, minimizes customer complaints and responds
appropriately to customer needs. Follows all policies and procedures as
outlined in our TM handbook including, but not limited to, image
including car topper for delivery drivers), attendance, safety and
security.
Exemplifies and exhibits the Core Values,
maintains a positive attitude, works well with others and is flexible
and adaptable to change.
Ensures adequate shift coverage
for restaurant. Provides immediate feedback and corrects problems when
identified. Maintains product quality, customer service, and performance
responsibilities (such as MCE readiness, food / labor costs, restaurant
cleanliness, etc.) within acceptable standards, follows all policies and
procedures related to shift management.
Contribute to
profit goals by ensuring they stay within company guidelines and target
goals by accurately utilizing the FOCUS System. Execute cash management
duties. Assist in the management of adequate inventory levels using the
company’s systems and guidelines to minimize loss.
Key Ingredients
High School diploma or GED preferred.
Serv-Safe / Local or State Food Service Certification preferred
Previous restaurant shift lead experience preferred
Skills : Cash management; planning and organization; effective communication
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