F&I Account Manager - Dealer Products & Services (Charlotte, NC)

Overview

Why GM Protection Sales?

GM Protection focuses on branded vehicle protection product sales as part of GM Financial, the wholly owned subsidiary and captive finance arm of General Motors.

Our sales team spans the United States working with GM dealers on a variety of initiatives to drive product sales, customer loyalty, and profitability for the dealers and the brand.

As a trusted advisor, you will consult with various roles within GM dealerships and collaborate with internal partners to represent GM Financial and GM Protection.

If you are able to build relationships, have a heart and mind for service, communicate effectively, and enjoy a fast-paced variety in a challenging field-based role, this could be the right place for you.

If you would like to be a part of a company with an entrepreneurial spirit, join GM Protection's sales organization to develop your network and career with a stable, growing, global brand.

Responsibilities

About the role :

You will continuously strengthen current dealer relationships and improve vehicle protection contract count through consistent, approved account development and management activities.

You will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial.

You are expected to deliver results as an F&I expert and trusted advisor to generate contracts through product knowledge, industry knowledge, and training demonstrations.

You will become an integral part of the value we bring to our GM dealers, as we provide real world retail experience and training from automotive professionals like you!

In this role you will :

• Manage assigned dealer relationships within a geographic territory to achieve key objectives while offering support and service on all GM Protection products, initiatives, and systems.
• Maintain effective communication with dealers and appropriate internal partners.
• Be self-motivated with an ability to work both independently and collaboratively to drive change in your assigned market.
• Be mobile as long-term career mobility is a requirement for Account Managers with GM Financial.

Qualifications

What makes you a dream candidate?

• In-dealership one-on-one training and menu selling demonstrations, modeling the F&I sales process with dealers and customers
• Participate in new account acquisitions and dealer enrollments
• Demonstrate available reporting tools and dealer-facing systems
• Work to resolve dealership issues related to administration of the products
• Support and market all programs, systems, incentives, and rewards
• Identify and resolve dealer issues presenting excessive risk to GM Financial
• Promote a culture of teamwork, excellence, inclusion, and integrity

Experience :

• Bachelor's Degree strongly preferred, or extensive relevant experience
• 3-5 years of experience in the automotive industry, lending, or sales in related field required; in-dealership F&I experience strongly preferred
• A proven track record of quality sales performance and client satisfaction; B2B preferred

Working Conditions :

• This role may require overnight travel within the assigned territory
• Responding to dealer communications outside of normal business hours

What We Offer : Generous benefits package available on day one to include : 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture : Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging.

Here we do more than work - we thrive.

Compensation : Competitive salary, monthly commissions, and annual incentive; this role is eligible for phone / internet allowance and company vehicle program

Work Life Balance : This is a field-based role, independent scheduling but face-to-face role meeting with multiple dealerships daily.

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