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Event & Operations Manager - TAO Restaurant Chicago

Event & Operations Manager - TAO Restaurant Chicago

Tao Group HospitalityChicago, IL, US
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Event & Operations Manager

Tao Group Hospitality offers competitive benefits for all full-time team members such as :

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Program with Employer Match
  • Life and Disability Insurance Plans
  • Ancillary Insurance Plans
  • Employee Assistance Program
  • Fertility & Family Forming Support and Resources
  • Pet Insurance
  • Employee Discounts
  • TAO Savings Marketplace
  • Time off and much more!

We are seeking a highly organized, dynamic, and hospitality-driven Event & Operations Manager to lead the seamless planning and execution of high-impact events within our multi-space venue. From full venue buyouts to large-scale special events, this role is critical in ensuring an exceptional client experience from contract to closeout. The ideal candidate will play a key role in all phases of event coordinationincluding pre-event planning, on-site execution, vendor communication, and post-event follow-upwhile also supporting the sales team with both administrative and client-facing responsibilities. In addition to event oversight, this role is responsible for supervising front-of-house operations, managing team performance, and ensuring service excellence in accordance with company standards. You will engage directly with guests, staff, and leadership in a polished, courteous, and professional manner to deliver warm, gracious hospitality at every touchpoint.

Essential functions of the position include, but are not limited to :

  • Oversee setup, organization, and execution of large-scale special events across multiple venue spaces (e.g., nightclub buyouts, restaurant buyouts, full venue activations).
  • Serve as the point of contact for internal pre-event logistics : request staffing support (club, restaurant, amenities) from relevant managers.
  • Participate in all client planning calls post-contract, ensuring details, flow, and expectations are clearly defined and communicated.
  • Upsell event enhancements (entertainment, dcor, branding, etc.) to increase revenue.
  • Coordinate and confirm vendors : entertainment, dcor, photo booths, DJs, etc.
  • Update Banquet Event Orders (BEOs) with run-of-show details, upsells, and cost breakdowns; create internal SEO documentation as needed.
  • Lead site visits and walkthroughs for clients and internal teams.
  • Run day-of or pre-event team handoff meetings to align all departments.
  • Assist with signage, branded materials, and floor plans for events.
  • Close out BEOs in Micros and complete post-event summaries for internal teams.
  • Support off-site events and occasional catering delivery needs when required.
  • Oversee front-of-house operations with a focus on exceptional guest service.
  • Support growth and development of FOH team members.
  • Manage POS overrides, staff performance, and disciplinary actions.
  • Address and resolve guest and team issues promptly and professionally.
  • Reconcile end-of-shift financials and handle inventory / orders for supplies.
  • Demonstrate a deep understanding of food and beverage offerings.
  • Ensure compliance with all federal, state, and local regulations and company policies.
  • Uphold Department of Health and sanitation standards.
  • Lead opening and closing procedures, and communicate clearly with BOH during service.
  • Attend and lead team meetings, training sessions, and pre-shift meetings.
  • Maintain a positive, professional attitude and lead by example.
  • Represent TAO Group Hospitality and our partner brands with professionalism and poise.
  • Sales Support
  • Finalize events in TripleSeat, including closing details and financials.
  • Create and format custom event menus and bookmarks; prepare and print for service teams.
  • Support sales team with planning and coordination of events post-contract (in close collaboration with operations).
  • Assist with lead intake : respond to inquiries, input leads into TripleSeat, assign to sales managers, and log details in internal systems.
  • Maintain TripleSeat with updated menus, picklists, and event imagery.
  • Send out finalized BEOs for weekly planning meetings.
  • Attend tastings, networking events, and client entertainment outings as a representative of the venue.
  • Assist and / or complete additional tasks as assigned

    • Education / working knowledge :

  • Experience in venue-based event production
  • Familiarity with Chicago's hospitality scene or event vendors
  • Experience with VIP client relations or luxury event planning
  • Ability to work under pressure and meet deadlines
  • Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
  • 21+ years of age

    • Skills / Physical Demands / Work Environment / Schedule :

  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and / or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
  • 5-25% Local Travel (United States)
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
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