Customer Support Technician

VirtualVocations
Norcross, Georgia, United States
Full-time
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A company is looking for an Associate Support Technician to join their customer support team.Key ResponsibilitiesAnswer customer inquiries via phone, email, or chat regarding software applicationsTriage and troubleshoot customer problems to document their natureProvide effective customer service and escalate unresolved issues as necessaryRequired Qualifications and Education1 year of customer service experienceExperience working with personal computers and Microsoft applicationsHigh school diploma or equivalent;

Associate's or Bachelor's degree preferredUnderstanding of web applications using supported browsersExperience with case management systems such as Salesforce or Jira

20 days ago
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