COMMUNITY BRANCH SERVICES LIBRARY ASSISTANT

COMMUNITY BRANCH SERVICES LIBRARY ASSISTANT

WORCESTER PUBLIC LIBRARY

CITY OF WORCESTER

The City of Worcester seeks qualified applicants for the position of Community Branch Services Library Assistant (Librarian Grade 2) for the Worcester Public Library.

• Under the direction of the Deputy Director of Adult Services, the position assists with the daily operations of assigned branch libraries;
• coordinates and performs circulation activities; provides exemplary customer service to patrons; acts as a liaison with the Main Library Circulation Department and C / W MARS;

and supervises operations in the Community Branch Services Supervisor's absence. Work will include evenings, weekends and assignments in other departments, locations and Mobile services vehicle.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

• Assist with the daily operations of the assigned branch libraries
• Coordinate and perform all circulation activities
• Train staff in circulation functions
• Act as a liaison with the Main Library Circulation Department and with C / W MARS
• Organize and perform the holds process and functions
• Assist with readers advisory and reference services, including patron assistance
• Provide exemplary customer service
• Represent the library in the neighborhood branches; assist with developing and maintaining awareness of neighborhood library needs
• Collect, record, and report appropriate statistics monthly
• Supervise the daily operations of assigned branch libraries in absence of the Community Branch Services Supervisor
• Act as person in charge in the absence of the branch supervisor
• Participate in interviews, supervise, train, schedule and evaluate branch volunteers
• Interpret library services and policies to patrons in a clear and courteous manner
• Contribute to creating an environment orientated to trust, open communication, creative thinking, and cohesive team effort
• Participate in staff development and training opportunities
• Work at various locations within the library system, including mobile library services
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

• Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work
• Ability to resolve conflicts with staff and patrons
• Ability to provide information and guidance clearly, courteously and pleasantly to patrons
• Ability to work independently and as part of a team, which may include community outreach
• The ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• High level of professionalism and commitment to the organization
• Ability to learn new skills in a fast-paced, changing environment
• Ability to create positive working relationships with a diverse staff
• Ability to be flexible and to easily handle varying work assignments
• Ability to learn and use library technologies
• Ability to use Microsoft Office
• Ability to maintain confidentiality
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling

MINIMUM REQUIREMENTS :

• High school diploma or equivalent
• One (1) year of community public service work, such as library, day care center, bookstore, or equivalent
• Ability to successfully pass CORI / SORI
• Reliable transportation to travel between required locations

PREFERRED QUALIFICATIONS :

• One (1) year of supervisory experience in a youth setting
• One (1) year of customer service experience

SALARY RANGE : $19.26 - $23.10 hourly, full-time, excellent benefits package.

The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" http : / / www.ala.org / educationcareers / careers / corecomp as approved and adopted as policy by the ALA Council, January 27th, 2009, and, as an Affirmative Action / Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter on or before FRIDAY, OCTOBER 11, 2024, to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.

Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, [email protected] .

For a full job description please visit : www.mywpl.org / jobs-wpl