Customer Service Representative

Job Description

The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.

Responsibilities :

• Oversee all aspects of inventory and logistics on a regional level, including stock optimization and demand planning, ensuring inventory levels are properly maintained by tracking and monitoring using the in-house order processing system.
• Plan, navigate, and regulate material demands and the logistics process for the branch, developing stock optimization methods in accordance with Doka’s strategic direction.
• Manage and maintain all aspects of customer accounts and the order process including order placement and order entry, follow up, price verification and product inquiries, using an in-house order processing system.
• Communicate with customers / sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment.
• Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner.
• Effectively communicate issues that affect the original order status in a timely manner.
• Accurately handles pricing, order entry billing and credit requests in a timely basis.
• Identify and research any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented.
• Manage the back-order process and consistently ensure that back orders have been satisfied.
• Identify insufficient inventory and notifies logistics / operations personnel to ensure the procurement and equipment transfer process begins immediately.
• Review order confirmations to confirm accurate billing.
• Consistently quotes the correct custom item cost price and list price to both the customer and salesperson.
• Ensure all services are invoiced to the customer according to the terms of the contract and / or the customer purchase order.
• Additional logistics and operations tasks as needed.

Other Responsibilities / Peripheral Functions

• Perform other duties / projects as assigned, including participating in company committees / teams.
• Ensure safe working practices and a safe working environment.
• Comply with all corporate policies and business practices.
• Actively participate in facility / equipment management meetings as required.

Qualifications

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems, products, concepts, and techniques.
• Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick / personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below.

Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

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