Clinical Specialty Supervisor - Eye Services - Worcester, MA

Opportunities with Reliant Medical Group , part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose : improving the quality, cost and experience of health care.

Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member.

Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The Clinical Specialist Supervisor of Ophthalmology and Optometry will oversee assigned employees to ensure efficient administration of clinical specialties activities.

The supervisor will be responsible for day to day operations and will also provide direct clinical care and other related duties

Primary Responsibilities :

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues.

Implements corrective actions plans as required

• May process payroll for assigned staff following standard procedures
• May be responsible for Leader Standard Work
• Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support patient care. Assigns staff based upon patient needs, practice volume, staff qualifications and department policy
• Assists Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility.

Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems

• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met.

Monitors expenditures for compliance to approved budget. Resolves discrepancies

• Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
• Assists in developing policies and programs within the department; acts as a positive role model for staff
• Creates an environment that nurtures empowerment of clinical staff members; encourages the development of self-directed work teams;

proactively pursue and encourage continuous quality management and innovation

Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team;

orchestrates and actively participates in daily huddles to promote effective communication with staff, providers and other members of the interdisciplinary team

Evaluates daily patient flow in the assigned area to maintain access standards and open communication with patients and providers;

makes adjustments as appropriate to maintain organized, efficient patient flow in the station / unit

Provides assigned staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the station / unit.

Triages patient visits and / or calls, prioritizes issues and directs assigned staff in delivery of patient care

• Utilizes and maintains equipment to ensure maximum efficiency
• Stocks and rotates stock / supplies as required. Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement
• Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
• Ensures adequate equipment and supplies for assigned area
• Ensures compliance to all health and safety regulations and requirements
• Performs similar or related duties as required or directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• Certified Ophthalmic Assistant (COA) or currently in the process of obtaining this certification
• Basic Life Support (BLS)
• 2+ years of ophthalmology or optometry experience
• Experience with an EMR (electronic medical records) system
• Demonstrated problem-solving skills and the ability to communicate via written reports
• Proficient with communication, team building and organizational skills; customer service excellence focused
• Demonstrated leadership ability
• Proficiency with Microsoft Excel, Word, Outlook, etc.

Preferred Qualifications :

Experience with Epic

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : OptumCare is an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.