Head of Banking Operations - Utah

Head of Banking Operations - Utah

Seis United States

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Date Posted : 31 Jan, 2023

Work Location : San Francisco, United States

Salary Offered : $100000 $150000 yearly

Job Type : Full Time

Experience Required : 6+ years

Remote Work : No

Stock Options : No

Vacancies : 1 available

Seis is banking for the 44 million native Spanish speakers living in the US. Our mission is to build the most delightful, full-service banking experience for anyone who wants to bank in their native Spanish.

We treat Spanish speakers as first-class citizens & are ending dial 2 for español.

We launched our checking account + debit card product in Q4’21 and are growing very quickly - we need your help to continue creating an amazing experience for our customers.

Here are some things you’ll do on the job :

• Disputes : own our entire disputes process, ensuring customers with legitimate disputes get an A+ experience.
• Partner bank relationship : manage the operational relationship with our partner bank, advocating for our customers.
• AML : run our AML identification process closely with our partner bank.
• Negative account balances : build & run the process for preventing & investigating accounts with negative balances.
• Card inventory : manage our debit card inventory from forecasting demand to ensuring timely delivery.
• Case Management : improve our current case management system for escalated customer issues.
• EDD : build out our EDD function in partnership with our banking partner.
• Fraudulent Merchants : ensure fraudulent merchants don’t charge our customers’ cards.
• Suspected Fraud on debit cards : assist customers flagged for suspected fraud.
• Rejected Docs in applications : help customers submit the correct documents for account applications.
• Customer Support : collaborate with our Customer Support team on disputes and feedback.
• Work cross-functionally to improve our product and resolve technical issues.
• Turn disputes & customer pains into genuine customer love.

You’ll know you’re successful when :

• Our margins increase because more customers love us.
• Customer Support no longer manages disputes.
• Our partner bank recognizes us as their most organized & proactive client.
• Legitimate disputes are resolved quickly.
• We reduce costs associated with negative account balances.
• More customers successfully complete our application process.
• Legitimate merchants aren’t blocked.

About you :

• Background in consumer fintech & card programs is ideal, but not required.
• Experience & judgment to make the right decisions and implement processes.
• Process-oriented, ensuring nothing slips through the cracks.
• Ability to communicate professionally with various stakeholders.
• Problem-solving skills to enhance efficiency.
• Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards.
• Genuine desire to delight customers.

Additional Info :

• Relocation assistance to Utah if needed.
• Fully paid medical, dental, and vision insurance.
• 401k available.

About Seis

Banking 100% in Spanish for the 44 million US Spanish speakers.

Company Size : 11 - 50 People

Year Founded : 2021

Country : United States

Company Status : Actively Hiring

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