About Our Job
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver.
DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year, and manages a collection of more than 1.
4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a 30-hour Administrative Support Assistant II for the Ford-Warren Branch Library. You will be spending most of your time at customer-facing service points, welcoming a diverse population with respect and dignity, and creating a safe library space where all are free to explore and connect.
You’ll make positive experiences for library customers by checking out and returning books, registering customers for library cards, ordering books and other library materials from other agencies, and responding to customer questions about using library resources.
You will assist customers with both library and personal technology.
You’ll use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures.
You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities and supporting through action the Library's mission, vision, values, and goals.
You may assist with shelving, collection maintenance, and outreach projects as requested.
About Our Branch
The Ford-Warren Branch Library is a medium-sized branch in one of the oldest African American communities in Denver located in the Whittier Neighborhood.
We are a community branch with generations of families who have lived in the neighborhood for years and young families moving in, all visiting the library regularly.
We are a block away from Mcauliffe Manual Middle / Manual High School and we have a large number of after-school youths.
We pride ourselves on our customer service, a welcoming space, and connecting with our customers daily. Your primary location will be the Ford-Warren Branch, however, DPL reserves the right to reassign locations based on operational and / or staffing needs at any given time.
About you
Our ideal candidate has :
A demonstrated and active commitment to EDI (equity, diversity, and inclusion), intellectual freedom, social justice, and trauma-informed care for all ages.
Ability to thrive in an active work environment with constant public contact.
A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
Excellent customer service skills.
Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion, and a sense of humor when working with customers and colleagues of all ages and backgrounds.
Ability to work closely with a team to complete daily, weekly, and monthly tasks.
Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.
Skill in communicating and presenting information to customers with varying levels of experience and knowledge.
Skill in cash and credit card handling and making simple mathematical calculations.
Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically demanding environment.
Ability to prioritize and creatively solve problems with attention to detail.
Ability to pass a background check after the offer to hire has been made.
Minimum Qualifications :
A high school diploma or equivalency.
Bilingual - Second language preferred but not required.
We anticipate this posting to close on 10 / 31 / 2024. Please submit an application and resume at your earliest convenience to be considered.
About Everything Else
Job Profile
LC1485 Administrative Support Assistant II
To view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
Unlimited
Library Hiring Range
$19.11 - $23.89
Starting Pay
19.11-23.89
Agency
Denver Public Library
Assessment Requirement
For information about right to work, click for English or for Spanish.
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