Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :
$12 hourly
Responsibilities :
- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications :
- Has experience answering telephone calls and troubleshooting stressful situations
- 1+ year of hotel industry experience or related job preferred
- High school graduate, GED recipient, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company
Acerca de LaQuinta Inn & Suites Lexington South
Fundada en 2005, Rolling Hills Hospitality opera 15 propiedades hoteleras con un enfoque central en superar las expectativas de sus huéspedes.
Rolling Hills Hospitality se ha posicionado como una de las principales empresas de desarrollo y gestión hotelera de la región al incorporar altos estándares operativos y lograr una simplicidad que se puede aplicar a cualquier modelo de negocio.
A través de nuestros acuerdos de gestión, somos responsables de contratar, capacitar y liderar a más de 300 empleados en todo el Valle de Ohio.
Rolling Hills Hospitality actualmente mantiene relaciones honradas con las principales compañías hoteleras del país, incluidas Marriott, Hilton, IHG y Hyatt.
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