Operations Technician / Production Associate

Job Description

Job Description

About XP Health

XP Health recently raised $17.1M Series A to transform vision benefits for employees and their families. XP Health is a vision care company that has reinvented how members get eye exams and eyewear using technology and by creating a highly personalized experience, ultimately to democratize high-quality vision care for all.

We are disrupting a $40B annual industry that has seen minimal innovation over the past 20 years, and have expanded our reach from 30 to 1,500+ clients in just this year.

In order to make our lofty goals a reality, we know it starts with building and nurturing great teams that make it all happen and who like working together and building upon their individual careers plans as the company grows.

Below are what we believe :

XP Health Values

1. Act for our members (How we approach our members)

Our members and their experience are at the center of everything we do. We intensely focus on enriching their lives by focusing on excellence in how we serve, analyzing data, and thinking differently.

2. Celebrate each other (How we approach each other)

Our unique blend of experiences and perspectives enables us to build innovative products and our drive to create change doesn't get in the way of our humility, empathy, and compassion for one another.

3. Champion the adventure (How we approach the unknown)

The road to democratizing access to vision care comes from overcoming unique challenges, not by embracing the status quo.

We cherish the milestones, teamwork, and fun that make the journey worthwhile.

4. Embrace a growth mindset (How we approach new ideas)

We’re able to consistently deliver measurable results by having a growth and owner’s mindset and being curious, open-minded, and direct.

About the role

XP Health is seeking rockstar Optical Tech / Production Associates to join our team. In the role of Optical Tech / Production Associate, you will be a welcome addition to our small and growing team.

This role will help us in all aspects of crafting Prescription Eyewear and Contact Lens procurement for the ultimate member experience.

A passion for eye wear detail and service excellence is essential to providing the best experience we can! Our ideal candidate is hard-working, willing to adapt to new changes, open to new things, and an excellent team player with can-do spirit.

Responsibilities :

Fulfill patient’s orders

Pick and prep materials for our lab

Craft prescription eyewear, including operating equipment, assembly and inspection

Package orders for beautiful presentation

Administrative and LMS (lab management system) data work

Provide support to our member services team

Qualifications :

Demonstrated strength as a enthusiastic, respectful team player

Experience :

Strong optical background and cosmetic quality knowledge is most desired.

Preferred experience in one of the following :

Manufacturing / product assembly. The more intricate the product assembly / attention to quality and detail, the better

Inventory management and distribution