About this Opportunity :
As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat.
Additionally, address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
For External Candidates :
Candidates must work in-office at one of the following locations for at least 3 days per week : Omaha, NE; Berwyn, PA; Sacramento, CA;
Hebron, KY; Chandler, AZ; Provo, UT; or Idaho Falls, ID.
For Internal Candidates :
All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.
In this role, you’ll get to :
Answer incoming customer telephone calls in a courteous and professional manner
Respond to and investigate customer inquiries, concerns and issues in a timely and courteous manner
Provide customers with preventive maintenance and configuration recommendations
Record and route customer requested changes in an appropriate manner
Escalate more complex inquiries to a higher-level support team
Answer customer inquiries and provide accurate technical and / or product-related information
Research, troubleshoot and resolve customer complaints, technical problems and / or billing issues
Follow up with customers consistently when necessary
Obtain customer feedback openly and without judgement
Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and / or Zendesk
Organize and maintain file system, tickets assign to self and all correspondence.
Maintain working knowledge of products and / or services
Prepare correspondence for company ticketing system as needed
We’re looking for talent who :
Has a high school diploma or equivalent
Has minimum of 6 months of customer service or call center experience required, preferably in technical support
Possess a basic understanding of the organization’s products and services
Is proficient on Windows OS, internet savvy
Obtain Orion Industry Certification
Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
LI-AP1
LI-Onsite
LI-Hybrid
Salary Range : $17.37 - $24.46
$17.37 - $24.46
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience.
In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
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