Summary of Position
The Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience.
Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.
Role and Responsibilities
- Provides professional, friendly, and courteous service to all customers inside the store, outside of the store, and over the phone.
- Effectively processes sales transactions at the POS.
- Works a flexible schedule set by the supervisor in support of the store opening, production, and closing operations including work on weekends and holidays.
- Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
- Maintains dressing room standards.
- Maintains sales floor presentation, communicating to management need for additional or removal of product.
- Maintains an orderly and clean register area.
- Execute store security procedures.
- Communicate store messages utilizing the paging system.
- Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).
- Assists donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
- Communicates our mission and vision effectively to our donors and customers when asking for monetary donations at the POS.
- Other duties as assigned.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Required Skills & Qualifications
- Ability to work a flexible schedule in support of the store opening, production and closing operations.
- Ability to effectively communicate in English with customers and GCT associates.
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Ability to anticipate customers' needs.
- Ability to process information and merchandise through a computer system and POS register system.
Physical Requirements
- Ability to work in a non-climate-controlled environment.
- Ability to sit, stand, walk, bend, stoop, kneel and twist for 8 hours.
- Ability to lift 35 pounds frequently.
- While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required as business demands dictate.
Salary Range : $13.25.0000 To $14.0000 Hourly
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