Business Operations Specialist

Business Operations Dealer System Provider Integrations Specialist

Description :

The Business Operations Dealer System Provider Integrations Specialist will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the dealer service lane including Online Service Scheduling (OSS), Service Lane Tool (SLT), My GM Rewards, Business Development Center (My BDC), and Dealer Management Systems (DMS).

This role will support the Dealer System Provider (DSP) Integrations team in all aspects of these programs and applications including third-party vendor integration certification, as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers, dealers, and field team.

Responsibilities

• Serve as a primary business point of contact for third-party vendors throughout their implementation of GM Service Solutions’ integrations during the development, testing, pilot, and release phases in the US, Canada, Mexico, Brazil, and Argentina
• Support global expansion for third-party service lane integrations
• Become an SME on various applications (OSS, SAVI, My BDC, My GM Rewards, etc.) affecting the Service Solutions line of business
• Carry out established processes and triage issues reported by the field and dealers to ensure a timely resolution
• Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team
• Work directly with Service Product Managers, User Acceptance Test (UAT) team, CCA Retail Channel, CCA Field Team, third-party vendors, contract partners, regional market leads, and GM dealers
• Work with key stakeholders to identify and prioritize system enhancements
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
• Stay abreast of current business and industry trends relevant to service lane tools
• Work with third-party vendors to implement spec updates to support GM application updates
• Manage compliance with vendor contracts and assist with DSP spec development
• Work with the GM UAT team, Product Managers, Business Leads, and third-party vendors, and dealers to validate integration functionality and timely deployment, particularly in the Mexico, Brazil, and Argentina markets

Requirements

• Bachelor’s degree in business, IT, or similar discipline
• Project Management background and experience
• Must be familiar with GM dealership fixed operations and service lane processes
• Knowledge of and experience with the GM field organization preferred
• Bilingual (Fluent in Spanish and ideally Portuguese and / or French)
• Strong critical thinking and problem-solving skills
• Ability to manage multiple projects concurrently and prioritize accordingly
• Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, and with dealers and field personnel

Desired Skills

• Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.)
• Proficient in MS-Project, MS-Visio, MS-PowerPoint, MS-Power BI
• Highly collaborative work style. Enjoys working in a fast-paced team environment
• Understanding of technical language and ability to troubleshoot Bandwidth on Demand, endpoints, web services, data transfers, etc.
• Demonstrated leadership and management skills. Ability to manage and work with external teams
• Strong organization skills to manage multiple tasks / projects simultaneously with minimal supervision
• Comfortable presenting in front of large audiences (internal leadership, field, dealers, etc.)
• Ability to stay organized and work efficiently in remote atmosphere, as well as in a collaborative environment
• Self-starter and eager to expand knowledge set
• Analytics background a plus

Benefits :

• Standard benefits program; health / dental / HSA & FSA plans
• Short / Long-term disability
• Life insurance
• 401k program
• Holiday and PTO accruing PTO plan
• Employee stock option plan
• Profit Sharing
2 days ago