- Responsible for monitoring "Customer satisfaction" and ensuring prompt action and resolution of all customer issues (Examples include taking requests for quotes, processing orders, and providing follow-up / status, to customers via telephone, fax, email, and internet portals.
- Provide in-service support for escalated issues and works with other groups to strategize solutions for issue resolution.
Investigates issues thoroughly and maintains comprehensive information pertaining to customer issues.
- CSR strives to ensure that the company monthly booking (sales) goals are met.
- The position requires CSR’s to log a minimum of daily calls.
- Facilitate communication between the customer and the appropriate company department such as manufacturing, planning, and quality.
Communicates regularly with clients to ensure the company is meeting their expectations.
Qualifications
- Excellent written and verbal communication skills
- Proficient in Microsoft Suite
- Ability to work Shift : M-F 7 : 00 AM - 3 : 30 PM
- Aerospace industry is preferred but not required
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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