Insurance Regional Hotel Coordinator

Alacrity Solutions Insurance Regional Hotel Coordinator About Alacrity Solutions Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions.

As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services.

Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs.

By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.

To learn more, visit www.AlacritySolutions.com . Summary / objective The R egional Hotel Coordinator position will include working closely with insureds that need temporary hotel accommodations due to damage to their home.

In short, as a claim comes in, the hotel coordinator reaches out to the insured via phone to collect their basic needs, special requests, and any other details with the main goal being to place them in a hotel expeditiously.

This may include but not be limited to : rate negotiations, coordinating moves from one hotel to another, confirmation of paperwork and ensuring the check in process is seamless and confirm coordination of accommodations with insureds adjuster.

They will also facilitate long-term housing should that be needed as well. The Regional Hotel Coordinator is expected to be a sharp, high-energy, detail-oriented individual who possesses excellent interpersonal skills, telephone etiquette and verbal communication skills.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Input new referrals sent to us via email or direct call Confirm Department Zenya notifications Data Entry Daily Interaction with Insureds, adjusters, and hotels File Audits Problem Solving Negotiation of pricing with the hotel when needed Initial contact with both the adjuster and the Insured Securing hotels in a timely manner Processing paperwork quickly to ensure the guest is set up Return emails and voicemails in a timely manner Regular and reliable attendance is an essential function of this position.

Job has no responsibility for the supervision of others. Perform other projects and tasks as required by management Participation in the holiday on-call rotation Be available to work beyond normal working hours when THD initiates CAT services Competencies To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Proficiency with MS Office and Internet Explorer with remote office set up.

Proven persuading and influencing skills on the phone Possess strong telephone skills with the ability to identify key issues, evaluate facts and recommend appropriate action Excellent customer service skills Professional verbal and written communication skills Strong customer service skills.

Must possess the ability to work effectively under pressure Have the ability to prioritize work / tasks Have a strong propensity in multi-tasking and organizational skills Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Remote employees are expected to be available and communicative during scheduled work hours. Supervisory Responsibilities : N / A Physical & Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged requirement to sit whilst completing computer and desk-based tasks.

Must be available during the core hours of 7 : 00AM to 7 : 00PM CST. During any THD designated catastrophe you may be required to work additional hours including evenings and weekends.

Ability to perform well in a high pace environment Job Specifics : Remote position Full-Time (M-F, 10am-7pm CST) Starting salary range : $21.

15-$23.07 per hour Travel required Must be able to travel for required training and team building which may include overnight stays in a hotel.

Required education and experience High school diploma or the equivalent (GED) Preferred education and experience 1-2 years of Insurance Housing or hotel related experience preferred .

Additional eligibility requirements Must be able to pass criminal background check Must be able to pass drug screening Why Choose Alacrity?

Benefits Package including : Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off- to include vacation and a sick time bank Paid Holidays Affirmative Action / EEO statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.

All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. How Long We Retain Personal Information : We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR