Bilingual Dispatcher (Spanish and English) - Houston TX

Description

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete.

When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued.

No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way : doing the right thing, the right way, at the right time .

On-site Location : 8222 Market St, Houston, TX 77029

What You'll Do :

Know Business Demands. Become thoroughly familiar with the day's business demands by reviewing the schedule in progress and individual customer orders throughout the shift to ensure customer orders are fulfilled and Drivers dispatched efficiently.

Direct Loading and Delivery. Direct Plant Operators, Loader Operators, Drivers, or Batch Plant Operators regarding which material to produce and load on trucks.

Direct Drivers regarding which customer job site to receive delivery

Report Issues. Immediately report any delivery problems to service or sales representatives for quick resolution or mitigation.

Follow Policy and Procedures . Learn and adhere to the processes that have been put in place to limit company liability, increase efficiency and improve customer service.

Receive Customer Orders. Receive customer orders by telephone, email or dispatch platform. Assist customers in identifying proper products needed for specific end uses.

Advise customers on Company order confirmation, delivery availability and delivery policies. Record customer orders and schedule in the dispatch system.

Collect payment for credit card transactions

Determine Schedules. Schedule or dispatch Lease Owner Operator(LOO) and 3rd Party Haulers to appropriate locations, according to internal / external customer requests, specifications, or needs, using computers or telephones.

Tactfully balance cost effective delivery times and rates for Company with customer demands. Make driver schedules for next business day in correspondence with customer order requirements.

Complete Daily Reports. Complete reports daily on product sales, product allowances and adjustments, delivery problems, and other matters.

Additional Responsibilities. Other duties as assigned.

Skills You'll Need :

Interpersonal Skills. Must have the ability to maintain satisfactory customer relations. Must be able to work independently and make decisions while providing quality customer service by phone and in person.

Must be able to communicate effectively with customers, operations, sales and truckers.

Bilingual Requirement. Must be able to read write and speak both Spanish and English

Communication Skills. Timely and effective communication is vital to this role. It is important that your communication be thorough, clear, and concise.

Time Management Skills. Must have the ability to plan ahead to effect timely product delivery according to schedule, work at a fast pace, and prioritize work.

Must be able to handle multiple tasks concurrently and work well under pressure.

Team Player. Must have the ability to work well with others in a team environment. Being able to communicate and collaborate effectively with team members is key to success

Product Knowledge. Must have knowledge of paving, concrete, and construction materials and trucks. Must also have knowledge of transportation requirements and regulations.

Technology Skills. Must be proficient in using computers to record information, enter orders, dispatch trucks and create reports.

Majority of the work is computer based using email, dispatch applications and scheduling software.

Scheduling Skills. Must be able to schedule and organize large numbers of people and equipment efficiently and quickly.

Driving Skills. Valid driver's license is required.

What You'll Like About Us :

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication.

Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets up apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States .

Health Benefits. Medical, Dental, Vision programs, plus much more .

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

Dispatch

Primary Location

Texas-Houston

Organization

GM - COASTAL TX

Schedule

Full-time

Job Posting

Apr 5, 2024, 7 : 52 : 19 PM