Field Tech II

Field Technician position for the Arlington, VA area. Level II technician; primary contact for customers on technical and service-related issues. You will troubleshoot, install, manage cabling, and collaborate with other technicians. Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved. Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion.

Responsibilities

• Troubleshooting and Support.
• Diagnose and resolve technical issues related to POS systems, networking, internet connectivity, and restaurant-specific software (e.g., online ordering platforms, kitchen display systems).
• Install, configure, and maintain hardware (computers, servers, peripherals) and software.
• Provide technical assistance to restaurant staff, both in person, regarding hardware, software, and system usage.
• Cable Management & Repair Experience.
• Diagnosing why a device isn\'t connecting to the network, which may involve checking if cables are properly plugged in at both ends and if network equipment is powered on and functioning.
• Swapping out damaged or outdated cables, such as upgrading from older Cat5 to newer Cat6 or Cat7 cables, to ensure optimal performance.
• Re-doing the connections at the ends of cables to ensure proper wiring according to standards.
• Using cable testers to identify faults, discontinuities, and assess the overall quality of cables.
• Implementing basic cable management : Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Assess and maintain the restaurant\'s network infrastructure, including routers, switches, and internet connectivity, to ensure optimal performance and security.
• Track and manage IT assets, including hardware, software licenses, and inventory levels.
• Maintain records of support requests, troubleshooting steps, and system configurations.
• Train staff on new technologies, create and maintain documentation for system usage, and contribute to knowledge base articles.
• Manage and maintain the restaurant\'s POS system, including database management, personnel updates, and vendor / product integration.
• Assist with managing inventory systems, including adding new items and tracking stock levels.
• Experience deploying assets as part of past rollout upgrade projects.
• Independently order and track parts to meet contractual SLAs.
• Schedule and perform quarterly maintenance events according to customer guidelines; must be willing to provide support starting at 10 : 00 PM for a duration of 2–4 hrs.

Skills & Qualifications

Wage

The hourly rate for this position is between $18.34 - $26.90 per hour. Factors which may affect starting pay include geography / market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers benefits for this position, subject to eligibility : medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 12 days yearly), paid time off (minimum of 10 days yearly, increasing with seniority), paid parental leave (minimum of 10 days yearly), 401(k), FSA / HSA pre-tax benefits.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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