Senior Telephony Engineer

A company is looking for a Senior Amazon Connect Developer.

Key Responsibilities

Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice

Design, build, and maintain contact flows, routing strategies, and analytics

Implement and govern Salesforce Voice configuration and build integrations using AWS and Salesforce

Required Qualifications

5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice

Expertise in Amazon Connect, Salesforce Voice / Service Cloud, and AWS services

Strong grasp of security, compliance, and data governance

Agile / scrum experience

Experience with telephony fundamentals and integrations / APIs