Assistant Customer Service Manager

We specialise in gear units, Electric motors, Power transmission, Gear motors, Industrial gear units, Transfer case, Agricultural machinery gear units, and Planetary gear units.

Tasks

• Assist in managing and overseeing the daily operations of the customer service department to ensure high levels of customer satisfaction.
• Support the Customer Service Manager in developing and implementing customer service policies, procedures, and standards to enhance service delivery.
• Handle escalated customer inquiries and complaints efficiently, providing timely resolutions and maintaining a positive customer relationship.
• Coordinate with other departments such as sales, production, and shipping to address and resolve customer issues promptly.
• Contribute to training and mentoring customer service representatives, helping to improve their performance and professional development.

Requirements

Bachelor’s Degree

6 months – 1 year of experience in a corporate environment

Intermediate skills using Office 365 Platform (Word, Excel, PowerPoint, etc.)

Strong written and communication skills.

Benefits

Comprehensive Employee Wellness program, Generous Paid Time Off, Parental Leave and Life Insurance.