Sr Technology Solutions Manager - Subscriber Protection

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won’t stop!

The Subscriber Protection team is seeking a Sr Technology Solutions Manager to support a team of security product authorities bringing innovative protections to T-Mobile customers.

This role plays a critical role in navigating a highly complex environment characterized by ambiguity, bringing order to chaos through their meticulous organization and attention to detail.

They excel in communicating at the executive level and possess the ability to summarize complex technical concepts in clear, everyday terms.

This role involves wearing multiple hats, acting as both a project coordinator and a program manager as needed. They lead scoping discussions, determine technical feasibility, envision technical solutions, and establish the overall technical delivery strategy amidst intricate challenges.

The Sr Technology Solutions Manager collaborates closely with business customers to prioritize initiatives and define the approach for delivering solutions within business processes.

Additionally, they orchestrate efforts across technology groups to ensure the design and delivery of comprehensive solutions that effectively meet business requirements.

This role is located in Bellevue, WA and has a hybrid 3-day in office schedule!

Job Responsibilities :

Strategy

• Partners with the business and technical teams to drive strategy, prioritization, approach, and goals of initiative.
• Prepares high level solution design presentations for business and org leadership review.
• Serves as a SME of existing functionality for a channel.

Project Management

• Leads inception activities, including breakdown of business requirements and technical scope definition.
• Partners with Senior level resources to define technology strategy approach for business process initiatives and to provide recommendations on scope delivery planning.
• Serves as technical owner (accountable IT representative) and is responsible for technical stewardship of med to highly complex initiative.
• Supports the delivery of technology solutions within business processes by providing leadership in analysis, design, and project and product management.
• Supports issue triage on escalation resolution for technical solution issues. Owns solution decomposition and negotiation of support feasibility for cross domain initiatives and solutions.
• Accountable for technical solution delivery on initiatives, including scope negotiation, solution alignment and timeline management.

Relationship and People Management

• Performs day-to-day management of business partner relationships on large and complex cross domain initiatives.
• Provides leadership in evolving the domain's core system solutions design and orchestrates solutions across domain teams.
• Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way.
• Partners across multiple IT teams, and Business to ensure clarity on assessment impacts in alignment with scope of project or initiative.
• Identifies improvements, makes critical decisions and works with domain experts throughout the organization to implement solutions.
• Multi-tasks while running business requests from end-to-end for core systems, in a demanding and rapidly-changing environment.

Education :

Bachelor's Degree or equivalent experiencein Computer Science or Other Technical Field.

Work Experience :

7-10 years Related working experience.

Knowledge, Skills and Abilities :

• Communication Communicates technical and functional solutions effectively and efficiently. (Required)
• Ability to separate what is important from what is urgent and find the best path forward from among multiple scenarios.
• Problem Solving Sound problem-solver who can quickly process complex information and present it clearly and simply to a diverse audience.
• At least 18 years of age
• Legally authorized to work in the United States

LI-Corporate

Washington Pay Range : $148,700.00 - $201,200.00The pay range above is the general base pay range for a successful candidate in the state listed.

The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.

Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.

5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!

T-Mobile doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing