System Administrator - Level 1 - Field Support Technician

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients.

We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS / SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

Job Description :

Provide technical support and troubleshooting to network, desktop, and / or systems hardware and software

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure

Modifies, moves, and installs new equipment

Performs technical tasks and provides site support.

Performs integrity testing and interviews customers to gather information about problems

Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve

Will perform Data Transfer Agent requests to transfer files between networks.

Qualifications :

Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required.

Five (5) years of additional SA experience may be substituted for a Bachelor’s degree

Must meet contract level requirements for appropriate position.

Required Skills :

Hardware Installation

Installation Maintenance

Maintenance & Repair

Microsoft Software Applications

Microsoft Windows System Administration

Remote Desktop Adminstration

Technology Knowledge

Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II and CompTIA Security+ CE)

STRATUM NETWORKS OVERVIEW :

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.

Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.

To learn more, visit www.stratumnet.com .

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.